Patient Service Representative

Who are we?

The Jane Pauley Community Health Center, Inc. (Corporation) is a thriving Federally Qualified Healthcare Center (FQHC) with numerous facilities across the state of Indiana. We are leaders in compassionate, integrated care. Our mission is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. Come join our mission!

Job Summary:

The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR).

Responsibilities:

• Demonstrates exceptional customer service and communicates effectively with patients and patients families.

• Schedules patient appointments.

• Interacts with patients in a friendly, respectful manner.

• Determines information needed for patient registration and provides appropriate documentation.

• Determines and verifies insurance status and/or patients eligibility for financial assistance programs and collects appropriate documentation from patients and patients family.

• Collects patient co-payments and practices proper money handling as defined by JPCHC standards.

• Answers telephone calls by the third ring.

• Transfers calls appropriately.

• Assists with medical record requests.

• Prepares and mails patient correspondence as directed.

• Continually monitors voicemail to ensure all messages are appropriately addressed before the end of the day.

• Responsible for neatness and appearance of the patient waiting area.

• Participates in all departmental and organizational meetings.

• All other duties as assigned.

Minimum Requirements:

• Knowledge of medical office practices required.

• Excellent written and oral communication required.

• Two years of experience in an ambulatory healthcare setting preferred.

• High school diploma or GED preferred.

Benefits

Benefits package includes medical; dental; vision; life; voluntary life; long-term disability; short-term disability; generous paid time off; generous company match 401(k) retirement plan; tuition reimbursement; EAP and much more! Come join an organization that cares.