Patient Service Representative - Digestive Diseases, Westwood

General Information

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Work Location: Los Angeles, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday - Friday, 8:00am-5:00pm

Posted Date

03/19/2024

Salary Range: $28.23 - 40.44 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

14663

Primary Duties and Responsibilities

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Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.

• Assisting patients in accessing service within the health system.

• Facilitating communication with referring physicians.

• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $28.23- $40.44/hourly

Job Qualifications

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Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs