This is a full time position that will be based out of our new Skokie Outpatient Center (3722 W Touhy Ave, Skokie, IL 60076)!
Acts as a resource to the Patient Service Representatives in addition to performing check-in/check-out functions at point of service areas. Works to ensure accurate workflows. Adheres to all of the Power of All initiatives.
Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration. Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.
Handles escalated or complicated issues with workflows. Mentors staff to assure consistency of department operations. Epic Super User Epic tester Develops Standard Operating Procedures.
Cross trained in all aspects of operational functions. Participates in quality improvement activities. Reconciles Epic cash drawer as well as makes deposits for collections when appropriate.
Order supplies for the areas within their scope. Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable. Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate.
Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate. Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances. Monitors distribution of information to practice plans and other departments as appropriate.
Other job functions as assigned.
High school graduate; some college preferred. Minimum two years' experience in clinics or physician office environment.
Knowledge of insurance coverages as well as managed care requirements. Excellent communication/listening skills. Ability to make quick, accurate decisions on a daily basis.
Ability to handle stressful situations. Computer skills with experience utilizing Microsoft applications i.e. Outlook. Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Skillset that exhibits the ability to handle multiple decisions making.
Children's Memorial Hospital