Patient Service Representative - Full-Time/Part-Time/Per Diem

Charter Oak Health Center Hartford , CT 06183

Posted 2 months ago


Bilingual Patient Services Representative

Hourly Pay Range: $15.00 - $19.00

Charter Oak Health Center, (COHC) promotes healthier communities by providing quality, safe, patient-centered health care services in medically under-served areas, regardless of ability to pay.

At Charter Oak Health Center, we like to think globally and act locally. While serving our community, we are committed to becoming a model for other health centers to emulate. Our mission guides our work every day.

Charter Oak Health Center is seeking employment of a Patient Services Representative who is eager to work in a diverse environment. This person must be friendly, a people person and willing to ensure that the organizational compliance needs are met. The Patient Services Representative must believe in the mission and vision of Charter Oak Health Center in order to deliver top customer service.


The primary role of the Patient Service Representative is to provide a full range of administrative support for registration of patients, verifying identification and eligibility, billing patients, scheduling appointments, triaging phone calls from patients and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met.

Essential Position Duties

  • Provide smooth and timely flow of patients in accordance with the COHC patient flow guidelines responding to high volumes of patients in short-term time spans.

  • Demonstrate, understand and perform triage activities for all walk-in patients and medical phone inquiries.

  • Provides efficient, accurate and timely medical secretarial support in order to facilitate patient flow.

  • Assists with scheduling office visits, obtaining prior authorizations for treatment (as needed), and triaging phone calls from patients, physicians, insurance companies and pharmacies.

  • Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.

Additional Responsibilities

  • Must be willing to work a flexible work schedule

Core Competencies/Skill Sets

  • Ability to prioritize and multitask.

  • Excellent communication skills.

  • Demonstrated effective customer service skills along with proper telephone etiquette.

  • Working knowledge of Microsoft Office Software and basic computer skills.

  • Able to efficiently function in fast paced work environment.

  • Bilingual (English and Spanish) Skill Preferred

Professional Experience/Educational Requirements

  • High School graduate or equivalent GED.

  • Diploma from an accredited medical assistant program required


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Patient Service Representative - Full-Time/Part-Time/Per Diem

Charter Oak Health Center