Immediate Care Clinic, Prineville location
ST. CHARLES HEALTH SYSTEM
TITLE: Patient Service Representative- Central Registration
REPORTS TO POSITION: Clinic Supervisor/Manager
DEPARTMENT: St Charles Medical Group
DATE LAST REVIEWED: May 23, 2019
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
The patient service representative (PSR) position is assimilated throughout St Charles Medical Group, encompassing practices in three Central Oregon counties and numerous specialties. Our PSRs collaborate with clinical staff and hospital outpatient departments to assure we are providing our community with comprehensive and compassionate health care.
The Patient Service Representative acts as a liaison between patients and clinical staff and services by providing professional, accurate and timely service within all clerical, scheduling, registration and admitting functions.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for accurately recording patient demographics, insurance and billing information at the time of registration for all St Charles Medical Group services, visiting specialists, and outpatient laboratory and radiology.
Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports.
Responsible for processing telephone calls accurately in accordance with established protocols.
Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.
Performs real time eligibility for insurance benefits.
Maintains all department specific files, programs and recall systems.
Responsible for accurately scheduling patient appointments.
Reconciles daily schedules with appointment reports.
Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.).
Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals.
Ability to work as part of a Care Team with providers and clinical staff.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.
Basic understanding of Medicare and Medicaid requirements.
Has a clear understanding of how to accurately assign a Medical Record Index and Patient Account numbers.
Monitors bed assignments in Teletracking.
Ability to work in multiple computer programs as required.
Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.
Has a clear understanding of all downtime processes.
May perform additional duties of similar complexity within the organization, as required or assigned.
Required: High school diploma or GED.
Preferred: High school or college courses in medical terminology preferred, general/medical office practices.
Required: Valid Oregon driver's license and ability to meet St.
Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St.
Charles Health System worksites.
Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St.
Charles Health System.
Ability to effectively interact and communicate within the St.
Charles Health System organization and external customers and clients.
Strong team working and collaborative skills. Adaptable to changing work environments and expectations within the scope of the essential functions of the patient service representative role.
Ability to multi-task and work independently.
Attention to detail, ability to retain information and locate applicable resources.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).
Read, write, speak and understand English.
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
As Scheduled (may include weekends and holidays)
Shift Start & End Time:
St. Charles Health System