Patient Service Representative - Optometry - Mission Valley

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.

Join a connected team in the Optometry department at Scripps Clinic Mission Valley, making an impact in patients' lives as a Patient Service Representative. The ideal candidate will enjoy working in a fast paced, team environment and provide world class service to our patients through heavy phone volumes. This position will assist with phone support, scheduling appointments, and the patient check out process. You'll create a positive Scripps Health experience for our patients while being responsible for the following:

• Interaction with patients and providers to gather information for accurate registration.

• Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.

• Responding to customer billing and payment inquiries.

• Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

• Escalating billing inquiries as needed.

• Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.

• Initiating and validating referrals/authorizations.

• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership in order to resolve concerns.

This is a benefitted Full Time, Day Shift position with a Monday- Friday schedule from 8AM - 5PM, located at Scripps Clinic Mission Valley.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

• Excellent communication and customer service skills.

• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in a customer service or healthcare/medical office environment preferred.

• Able to adapt, prioritize and meet deadlines.

• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Position Pay Range: $23.92-$30.83/hour