Patient Service Representative (Dme Technician, DME Coordinator, Fitter, Account Rep Or Atc)

Breg, Inc. Santa Rosa , CA 95402

Posted 4 weeks ago

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Patient Service Representative in the Bay Area, Northern California. The territory for this position will focus in and around Santa Rosa and Napa while also servicing the areas of Nevato, Sonoma, Peteluma, Rohnertpark, Kenwood and Yountville. S/he will spend the majority of the work week in orthopedic clinics and hospitals managing the assigned accounts in coordination with clinical staff. The Patient Service Representative will fit knee and spine braces. In addition to brace fittings, s/he will count, deliver, pick up and maintain orthotic devices and/or other durable medical equipment.

If you are looking for a fast paced environment where you can make a difference every day, then this is the opportunity for you!

Essential Duties:

  • Performs the delivery and set up of ancillary equipment.

  • Establishes and monitors inventory par levels at assigned site(s). Responsible for the introduction of new products into inventory. Tracks all DMEPOS dispensed on a daily basis including costs. Develops and analyzes inventory reports. Creates purchase orders and maintains inventory accuracy for the assigned site(s).

  • Performs the measuring and fitting of orthopedic products; fit/instruct patients in other ancillary DME products.

  • Develops and distributes ongoing patient education information.

  • Provide product training to current and future accounts.

  • Provides bracing and orthotic fabrication and applications.

  • This primarily includes spine, knee and foot bracing in the hospital setting.

  • Maintains patient records in an accurate and timely manner.

  • Ensures highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required.

  • Evaluates orthotic device on patient and makes adjustments to assure fit, function, and quality of work.

  • This includes troubleshooting to ensure proper product use.

  • May perform patient assessment, formulation of a treatment plan, and implementation of the treatment plan, follow up and practice management.

  • Perform weekly inventory counts and ensure accurate restocking of DME products within assigned account.

The right person to join our team is...

Someone who demonstrates ownership and accountability. A good communicator with a focus on delivering the highest levels of customer and patient care as well as great organizational skills.

What your background will be:

  • High school diploma or equivalent; some college, continuing education, or applicable trade certificate preferred. Some experience desired, but not required.

  • Certified Athletic Trainers (ATC) or Orthopedic Technicians (OTC, OT-SC) are highly preferred but not required.

  • Applicable experience typically includes patient care, customer service, inventory, benefits, insurance billing or other related service oriented work.

  • Computer proficient to include web browser/internet search, MS Outlook, Word and Excel capabilities. Technical competence includes the ability to learn new software and systems.

  • You must have your own reliable transportation for use in your daily job duties and pass a background check (including a driving records check) and drug screen once the offer is made.

For four years in a row Breg has been awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement AND Breg has been awarded as one of the Best Places to work in San Diego in 2014 by "The U-T San Diego Top Workplaces".

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.


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Patient Service Representative (Dme Technician, DME Coordinator, Fitter, Account Rep Or Atc)

Breg, Inc.