Patient Service Representative

Overview

Dentistry-Lynnhaven is looking for a Front office receptionist in Virginia Beach, VA to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. The ideal candidate would have 1 + years of experience working in a dental office. All aspects of the job require an exceptional level of customer service and communication skills.

FULL TIME!

Schedule:

Mon 8-6, Tues, Thurs, Fri 8-5 and 1 sat a month

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

• Respond to patient questions and or concerns according to DCA Policies

• Answering Telephones

• Scheduling Appointments

• Maintaining Appointment Book

• Confirming Appointments

• Follow up on no shows/cancellation of Appointments

• Register Patients on sign in sheet

• Post charges and payments to patient accounts

• Checking voice-mail on a daily basis

• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred

• Knowledge of insurance plans (HMO/PPO), is a plus

• Experience answering telephone

• Must have exceptional customer service skills