Patient Service Representative

Overview

We are seeking a Dental Receptionist to work for our affiliated practice, Dental One Associates, in College Park, GA 30349. The Ideal Candidate we hire is REQUIRED to have a minimum of 1 - 2 years' experience working in a Dental office, checking in/out, presenting dental treatment plans; knowledge of various dental insurance plans; and exceptional customer service skills. We offer a competitive salary, plus benefits!

Hours: Mon thru Friday 7:30 AM - 4:30 PM

One Saturday a month from 8:30 AM - 1:30 PM

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

• Respond to patient questions and or concerns according to DCA Policies

• Answering Telephones

• Scheduling Appointments

• Maintaining Appointment Book

• Confirming Appointments

• Follow up on no shows/cancellation of Appointments

• Register Patients on sign in sheet

• Post charges and payments to patient accounts

• Checking voice-mail on a daily basis

• Maintain a clean and friendly waiting area for patients

Qualifications

• 1+ years experience working in a dental office, Required

• Knowledge of insurance plans (HMO/PPO), is a plus

• Experience answering telephone

• Must have exceptional customer service skills