Patient Service Representative

Job Summary:

Provides clerical support to assist in the delivery of quality health care services.

Essential Functions:

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.

• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.

• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications:

• Required High School Diploma or equivalent

• Preferred Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).

Physical Demands:

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 20 lbs

• Pulling Force > 5 lbs: Seldom up to 15 lbs

• Sitting: Frequently

• Standing: Occasionally

• Walking: Occasionally

• Forward Bend

• Standing: Seldom

• Forward Bend

• Sitting: Occasionally

• Trunk Rotation

• Standing: Seldom

• Trunk Rotation

• Sitting: Occasionally

• Squat: Seldom

• Stair Climbing: Seldom

• Reach

• Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

• Visual Acuity ¹

Primary Location

SITE - 4700 60th St

• Grand Rapids

Department Name

Patient Access Staff Scheduling

Employment Type

Part time

Shift

Variable (United States of America)

Weekly Scheduled Hours

4

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.