Patient Service Representative Coordinator, Physical Rehabilitation

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego is looking for a Patient Service Representative Coordinator to ensure exceptional front office customer service by coordinating and registering patients, scheduling appointments, waiting room management, cashiering, recall notification, and clerical duties. The Coordinator serves as the subject matter expert, providing substantial input on hiring and performance management of staff, supervising as many as three PSRs.

Responsibilities:

• Assists in planning and creating PSR schedules, ensuring optimal coverage and good utilization.

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.

• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.

• Collects specified co-pays and payments from patients per coverage specifications and from self-pay patients. Makes every attempt to collect past due balances at the time of patient visit. Balances daily cash reports.

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with insurance and program requirements, assuring placement into patient's Electronic Health Record.

• Completes registration processes, screens for eligibility and financial assistance, reads and takes action on ALERT field items and updates in accordance with established payer policy and program guidelines.

• Confirms, requests, and processes referrals and authorizations for specialty services.

• Contacts patients to schedule appointments and make reminder/recall notifications.

• Oversees, monitors, and audits the timely and accurate execution of registration activities.

• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.

• Performs clerical duties such as scanning, tracking data, receiving and sorting correspondence and packages, accurately and efficiently.

• Provides input in hiring and performance reviews for PSRs.

• Provides/ensures staff receive all new hire and annual trainings on time.

• Performs other duties as assigned.

Requirements:

• College level coursework in business, healthcare administration, or closely related field required.

• High school diploma or GED equivalent required.

• At least 3 years experience in specialty care including but not limited to rheumatology, podiatry and cardiology, including referral and authorizations processing.

• At least 7 years of customer service experience in a healthcare environment required.

• Bilingual English/Spanish preferred.

Rewards:

• Job type: Regular Full Time

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community advocates working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$23.64 - $28.25

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)