Patient Service Representative- Clinic, Part Time - Days, M-F! (Click To Review Locations Available) (Prn)

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Predominantly days (ex: 8AM - 5PM), M-F, 40 hrs/wk in a Columbia based clinic unless otherwise noted.

Salary Range: $15.89/hr

Applying for this general vacancy means you will be considered for all current openings. This position may be expected to float to other clinic locations on occasion - these are not a full time float positions (unless otherwise indicated).

As of Friday May 31st, 2024 the following Outpatient areas are looking for new members to join their team! Please note that you will be able to indicate your outpatient area preferences during the phone interview.

• Float Pool

• Children's Cardiology

• Heart and Vascular

Duties may vary from clinic to clinic. In general: To perform complex/multiple clerical support functions within physician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters. This position may be expected to float to other clinic locations.

About MU Health Care:

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

Detailed Description:

• Understand and subscribe to the Vision, Values and Expectations of University Physicians.

• Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.

• Bump, cancel and handle no-show appointments according to established process.

• Arrive patients to the physician office practice. This process includes greeting the patient, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into computer system, and providing any requested information to patients.

• Communicate any expected delays to patient and ancillary service departments.

• Work with patients, families and/or staff in handling and resolving problems that occur during the course of visit.

• Provide management with perception of physician office practice services.

• Request, prepare and ensure the completeness of the patient medical record.

• Collect and make change for payments received, complete receipt for patient, and follow appropriate University paperwork to record transaction.

• Compare daily cash amounts against daily transactions in order to ensure that records balance.

• Verify and coordinate patient referrals.

• Effectively utilize all appropriate applications of the IDX and PCS computer systems.

• Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding and managed care plans.

• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by supervisor.

• Effectively manage dynamic, potentially stressful patient encounters.

• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.

• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

• Participate in service monitors and quality improvement programs.

• Use excellent guest relations skills in all interactions with patients, visitors and staff.

When completing the application, you'll be asked to indicate your preference of location and/or specialty. This posting will be updated frequently to reflect current opportunities.

Required Qualifications:

A high school diploma or an equivalent is required. 6 months experience as a receptionist or in a position with related clerical and customer service duties and skills is necessary.

Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work is necessary. Ability to enter data into computer is necessary. Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

Preferred Qualifications:

Experience in Healthcare is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met with or without reasonable

accommodation. The performance of these physical demands is an essential function of the job. This position is very active

and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the

shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move

objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health

care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will

be required.

Performance Expectations:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are

required of the employee for this job; however, completion of these duties is a measure of successful performance.

Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics

duties may change at any time with or without notice.

Applicants with diverse backgrounds are encouraged to apply