Patient Service Representative

We currently have an open position for a Patient Service Representative. This is an hourly, non-exempt full-time position.

The Center for Family Health is a Federally Qualified Health Center (FQHC) located in Jackson, Michigan. We are a multi-specialty clinic with practitioners specializing in the areas of Family Medicine, Internal Medicine, Pediatrics, and Ob/Gyn. Our agency has expanded greatly over the years and now has our medical, dental, pharmacy and support services as well as four school-based health centers in the Jackson area. For more information on the Center for Family Health go to www.centerforfamilyhealth.org.

"Opening the door to healthcare for all."

Benefits:

CFH provides a large array of benefits for their staff including the following:

Center for Family Health Benefit Package:

• Paid Time Off

• Up to 9 Paid Holidays per year

• 8 hours of Personal Holiday per year

• Employer Paid Short-Term Disability

• Tax Sheltered 403B Retirement Plan with Company Match up to 3%.

• Paid Bereavement & Jury-Duty Leave

• Continuing Education Funds per year

• Access to our Employee Assistance Program for employee and all household members

• Discounted rates from local partnerships (YMCA, RX Optical, Scrub/Apparel Sale Vendor Etc.)

• Benefits are based on FTE

In addition, employees who work a minimum of 30 hours per week are eligible for these benefits as well:

• 7 different BCBS/BCN Medical Insurance plans to choose from

• Delta Dental Insurance

• VSP Vision Insurance

• Flexible Spending Account

• Health Savings Account

• Employer Paid Life Insurance

• Voluntary Employee Supplemental Life Insurance

• Voluntary Life Insurance for Spouse and Children

• Long-Term Disability

Position Summary:

The Patient Service Representative is responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude (to include patient check-in, check-out, receiving payments, and answering telephones).

The Patient Service Representative is expected to work in a team-based environment where the approach is a whole person care approach that engages the patient in their health care and requires all team members to be effective and supportive communicators. A high degree of integration and collaboration is required to meet the varying and changing needs of our patients.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.

• Enters and verifies all demographic information into the electronic medical record system.

• Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records.

• Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion.

• Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer.

• Maintains cash box during each shift to ensure all cash-box money is accounted for.

• Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.

• Checks in-basket daily and completes pending tasks.

• Completes robust reminder calls daily.

• Assists with waitlist.

• Assists with administrative duties (faxing, copying, mail, reports, etc.)

• Follows proper process for STAT tests ordered by provider.

• Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests.

• Completes department-specific projects, such as patient tracking and follow-up.

• Conforms with and abides by all regulations, policies, work practices and instructions.

Education/Training/Experience:

• Minimum of High School Diploma

• Previous medical office experience preferred

Job Knowledge, Skills & Abilities:

• Ability to work effectively both independently and in a team environment.

• Excellent communication skills, both written and verbal.

• Excellent computer skills.

• Excellent customer service skills.

• Strong organizational skills and attention to detail.

• Ability to prioritize and manage time effectively.

• Demonstrates understanding and appreciation for the diversity of CFH patients and CFH employees.

• Stress management.

• Ability to maintain strict standards of confidentiality regarding patient information.

Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.