Oklahoma State University Williams, OK , Tulsa County, OK
Posted 4 days ago
Position Details Req ID: req17718 Position Title: Patient Service Representative
Biomedical Imaging Center Position Type: Staff Full-Time Position Number: GS9608 OSU Campus: Tulsa
Center for Health Sciences/OSU Medicine Department: Center for Wellness and Recovery Location Address: 1013 E 66th Pl Tulsa, Oklahoma, 74136 United States Hiring Supervisor: Hiring Range: (Contingent upon available funding): 15.00 - 16.88, Hourly Work Schedule: Typically 8 hrs/day, 5 days/week Faculty Appt Period: Job Summary: Job Summary: The Patient Service Representative is primarily responsible for ensuring highquality customer service and continuation of care. The PSR performs typical front office functions and manages patient referrals. PSR will be responsible for scheduling, checking in/out patients, obtaining co-pays, past due balances, insurance verifications and prior authorizations, general front office support for the Hardesty Center, etc. Environmental Hazards: Possible exposure to hazardous material, hot and cold, bloodborne pathogens. Physical Requirements: Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk,finger, grasp, feel, talk, hear, see, and perform repetitive motions with orwithout reasonable accommodations. Special Instructions to Applicants IMPORTANT APPLICANTS PLEASE READ For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information. In addition, OSU Medicine's Customer Service Philosophy is: "We enrich lives by providing compassionate care and amazing service to every life we touch." We achieve our service standards with employee behaviors centered on safety , courtesy , presentation , and efficiency . Safety is:
Be aware of environment
Be intentional in your actions
Ensure accuracy
Mitigate potential hazards Courtesy is: -Welcome and actively engage in a friendly and respectful manner
Be responsive, polite, and helpful
Smile
Demonstrate care and concern
Show appreciation and say "Thank You" Presentation is:
Be professional
Have a clean and neat appearance
Maintain a clean and organized work area
Remember what you represent at all times Efficiency is:
Respond to needs in a timely manner
Organize and prioritize your work
Be available and respect others' time
Be innovative Education & Experience Position Qualifications: Required: - High School Diploma or GED
At least six (6) months of related job experience in a medical office or equivalent
Valid Driver's License Skills, Proficiencies, and Knowledge: - Strong interpersonaland communication skills
Ability to multi-task while providing great patient care.
Good computer skills, and the ability to learn new computer systems as needed. Preferred:
Experience securing Insurance pre-certification
Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
Ability to take telephone messages and have an understanding of medical terminology
Experience with electronic medical records; Epic highly desirable
Experience in a diagnostic imaging environment highly desirable
Oklahoma State University