Patient Service Representative

Position Details

Req ID:

req17663

Position Title:

Patient Service Representative

Position Type:

Staff Full-Time

Position Number:

630452

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Ob/Gyn

Location Address:

717 S Houston Ave, #200

Tulsa, Oklahoma, 74127

United States

Hiring Supervisor:

Hiring Range:

(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hrs/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals.

Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.

Check in and out of patients: ensures demographics, insurances, etc. are correct and complete. Collects copays and outstanding balances. Prepare medical records/charts; obtain referring physicians' notes; process reports; and answer phones and back-up Medical Records.

Environmental Hazards:

Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:

Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT! APPLICANTS PLEASE READ!

For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment

• Be intentional in your actions

• Ensure accuracy

• Mitigate potential hazards

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner

• Be responsive, polite, and helpful

• Smile

• Demonstrate care and concern

• Show appreciation and say "Thank You"

Presentation is:

• Be professional

• Have a clean and neat appearance

• Maintain a clean and organized work area

• Remember what you represent at all times

Efficiency is:

• Respond to needs in a timely manner

• Organize and prioritize your work

• Be available and respect others' time

• Be innovative

Education & Experience

Position Qualifications:

Requirements:

• High School Diploma/GED

• Six (6) months related job experience in a medical office or equivalent

• Strong interpersonal and communication skills

• Valid Driver's License

Skills/Knowledge/Proficiencies:

• Experience with computers and software (Microsoft Word, Excel, PowerPoint)

• Data entry

• Strong interpersonal and communication skills, telephone protocol

• Ability to schedule appointments and take accurate telephone messages

• Understanding of medical terminology.

• Work well under pressure.

Preferred:

• Bilingual preferred

• Experience with Electronic Medical Records; EPIC highly desirable

• Experience with Insurance Authorizations