Maine Medical Partners is seeking a Patient Service Representative to join their Dermatology practice in South Portland. Dermatology is a new and quickly expanding clinical dermatology practice serving both pediatric and adult patients.
Our team provides standard dermatological care as well as cutting-edge diagnostic and treatment options. The Patient Service Representative (PSR) is an essential part of our team! We are seeking a helpful, friendly individual to provide front desk coverage.
The PSR assists patients with a smooth check-in and check-out process. The PSR also assists the call center with inbound/outbound calls, patient screenings, registration, scheduling, and referrals. Healthcare experience is highly preferred.
Position Summary The Patient Service Representative greets patients in a friendly and courteous manner, answers#incoming telephone calls, schedules appointments, and performs other overall general office duties as assigned. The PSR collects, verifies, enters, and monitors patient data while complying with the federal, state and MaineHealth confidentiality policies. Completion of medical terminology course with medical office experience is highly preferred.
Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High School graduate or equivalent preferred. License/Certifications:
N/A Experience: Previous office experience with medical office experience helpful. Knowledge and skills in using office equipment.
Knowledge of customer service concepts and techniques. Excellent organizational skills with the ability to accomplish multiple tasks. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
Strong computer skills. Ability to read, understand and follow oral and written instructions. Ability to maintain confidentiality.
Ability to work independently and as a team member with minimal direct supervision. Ability to maintain a professional manner even under stressful situations. Maine Medical Partners is proud to be a member of the MaineHealth family.
MaineHealth is the largest integrated health system in the state of Maine and offers wonderful benefits and opportunities to advance your career. #Generous Paid Time Off #Health Insurance and Supplemental Insurance Plans #Retirement Benefits #Tuition Reimbursement #Employee Discounts #Employee Wellness Program #Paid Parental Leave for Birth and Adoptive Parents #FREE Bus Trips! As part of our Commuter Choice Program we offer free bus trips to our employees traveling on the Greater Portland Metro (including BREEZ and HUSKY lines), South Portland Bus Service, and ShuttleBus-ZOOM. Our program is designed to support employee transportation needs, reduce traffic congestion, and improve air quality in the greater Portland region!