Patient Service Reprentative

Change Healthcare Thousand Oaks , CA 91360

Posted 4 months ago

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

This position communicates effectively with patients by accepting either inbound or outbound calls to identify their needs. This may include reviewing protocols and patient history; scheduling/rescheduling/confirming/canceling appointments; accepting electronic payments; processing prescription renewals; providing physician referrals; HIPAA verifications; registering or updating patient demographics; confirming insurance acceptance and electronic verification; may be required to interact with physician office staff either verbally or in writing; may provide technical support for on-line patient portal; and document all call outcomes. This position builds strong communication skills and standard knowledge of scheduling, including the ability to navigate confidently through basic protocols.

Key Responsibilities

  • Obtains current patient information from established and new patients

  • Accurately enters/updates patient information in scheduling system.

  • Identifies payer source, and verifies insurance eligibility.

  • Assists patients with completion of paperwork when necessary.

  • Reviews Scheduling System for needed updated demographics and consent forms.

  • Schedules appointments.

  • Identifies patients by date of birth and name in computer system.

  • Creates new account if patient not in the system.

  • Schedules and re-schedules appointments as needed.

  • Accurately message or transfers call to physicians and nurses when protocol indicated.

  • Protects/observes patient confidentiality per policies and procedures.

  • Accurately imports registration documents into patient's electronic health record.

  • As appropriate accepts electronic payments.


  • High School Diploma or equivalent

Business Experience

  • 1+ yrs. working experience

Knowledge/skills & Certifications

  • Bilingual a plus

  • Medical/dental office or medical scheduling knowledge a plus

  • Ability to input data accurately into computer system.

  • Ability to effectively interact with physicians, patients and other staff members; good interpersonal and active listening skills.

  • Ability to demonstrates customer service skills; must be courteous, professional and cooperative

  • Ability to accurately takes messages and conveys information to recipient, detail oriented with good written skills

  • Ability to follow policies and procedures;

  • Understanding of Change Healthcare's business, core values, and goals

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Commitment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Patient Service Reprentative

Change Healthcare