Patient Service Rep - Phone Triage - Fishers, IN

Unitedhealth Group Inc. Fishers , IN 46037

Posted 2 months ago

Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your life's best work.(sm)

As a Patient Service Representative, you will be working in a collaborative office environment alongside other medical professionals.

The schedule for this position is Monday - Friday, 8:00 AM - 4:30 PM.

Primary Responsibilities:

  • Greet patients as they arrive and manage wait time

  • Assist patients with intake processes including copying required documents

  • Collect co-payments, co-insurance and deductibles and issues receipts

  • Manage cashier box and daily deposits according to company policies

  • Process walk-in patients and visitors

  • Answer phones and schedule appointments

  • Manage medical records (maintains, files/scans, prepares for schedule)

  • Ensure all correspondence is scanned and/or filed in timely manner

  • Process requests for medical records release and maintain appropriate logs, etc.

  • Phone triage

  • Perform all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or equivalent

  • Customer service or healthcare experience

  • Ability to commute to office locations

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Medical Assistant diploma or related experience

  • Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service/call center and insurance verification

  • Proven understanding of medical terminology

  • Experience using NextGen EMR, Microsoft Outlook and clinical database

  • Medical certifications including CMAA, CEHRS, CBCS, CPCT/A, and CPR

Proof of immunity to vaccine-preventable diseases is an employment requirement.

Opportunities with American Health Network, OptumCare partner. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. We're a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. We're also an OptumCare partner, part of the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. That's an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Certified Medical Assistant, CMA, Medical Assistant, MA, Patient Care Coordinator, Patient Service Representative, Patient Service Rep, Patient Service, Patient Representative, PSR, Customer Service Representative, CSR, Clinic, Clinical Administrative Coordinator, Medical Front Office, Medical Office, Front Office, Medical Receptionist, Receptionist, Customer Service, Patient Care, Medical, Healthcare, NextGen, EPM & EHR, Billing, Coding, Billing and Coding, AHN, American Health Network, Fishers, IN, Indiana

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales & Customer Service Associate Fishers

Massage Envy

Posted 2 days ago

VIEW JOBS 2/26/2021 12:00:00 AM 2021-05-27T00:00 Overview Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy [Fishers]. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our [Fishers] franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you: * Help clients understand the benefits of regular massage, skin care and stretch. * Establish relationships with members and guests to grow and retain a client base. * Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. Here's what's in it for you: The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: * Benefits that help you take care of you including Medical, Dental, Life, Vision, and Disability Insurance. 401K Now Offered! * A healthy compensation plan that rewards your hard work with [Great Pay, Commissions, Discounts and Much More!] * A dynamic, energizing environment where you're consistently challenged, never bored. * Training to help you grow and refine your sales and customer service skills. What We'll Accomplish Together As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: * Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location. * Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. * Driving member retention through outreach via phone and email to current members. * Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy. * Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members. What it Takes to Succeed We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: * Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience. * People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing). * Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent. * Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience. * Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities. * Great teammates who can work well with others in a fun and fast-paced environment. * Supporters of total body care with a general knowledge of massage and skin care services. We Believe Our Differences Make Us Better We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you. * Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location. Massage Envy Fishers IN

Patient Service Rep - Phone Triage - Fishers, IN

Unitedhealth Group Inc.