Patient Service Coordinator/Ma

Job Req ID: 114527

Patient Service Coordinator/MA

We are seeking a Patient Service Coordinator (PSC)/ Medical Assistant (MA) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia clinic. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

• Schedule patients for laboratory tests, medical examinations, and consultations.

• Relay information to patients regarding preparation for laboratory tests and examinations.

• Coordinate visits either within the department or between several departments.

• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.

• Send medical questionnaire forms to patients to obtain missing information.

• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.

• Obtain or verify patients' demographic data by phone or in person.

• Fill vacancies due to cancellations.

• Obtain pre-certifications as required by patients' health care insurers or managed care providers.

• Register patients for clinical appointments using computerized database.

• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.

• Assist in arranging patient transportation.

• Answer phones and provide routine information to callers.

• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.

• Review patient charges and extract chargeable items.

• Collect time of service payments, issue receipts, and prepare cash settlement records.

• Input diagnostic and procedure codes to TAP system for computer billing.

• Discuss patient charges, if appropriate, with patients and/or patients' families.

• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources.

• Refer patient to appropriate office and ensure application for funds has been made.

• Prepare patients' statement of charges and review with patient.

• Assist with basic insurance and third party queries and explain payment policies.

• Mail lab and patient result letters, create, and maintain electronic patient charts.

• Provide accurate and timely messages to providers.

• Fulfill HIPAA compliant ingoing and outgoing medical records requests.

• Manage incoming and outgoing faxes.

• Provide accurate appointment check-in and check-out.

• Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team.

• Function under the direct supervision and authority of the physician when performing clinical tasks during patient care.

• Report to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures.

• Demonstrate competency in all skills related to the performance of patient care.

• Maintain an inventory of examination/procedure room supplies.

• Assist in the organization of efficient patient flow.

• Organize the clinic environment to assure patient safety.

• Demonstrate problem-solving skills as they relate to patient care activities.

• Provide guidance for and act as a role model for other PSC/MAs in the clinical area.

Minimum Qualifications

• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire.

• Current CPR certification required. Must maintain MA and CPR certification/registration during duration of employment in this position.

• High School diploma or GED required.

Classified Title: Patient Service Coordinator/Medical Assi

Job Posting Title (Working Title): Patient Service Coordinator/MA

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.00 - $28.50 HRLY ($46,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30am

• 5:00pm

Exempt Status: Non-Exempt

Location: School of Medicine Campus

Department name: SOM DOM Cardiology

Personnel area: School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Medicine

• East Baltimore Campus