Patient Service Coordinator - Primary Care

Hartford Healthcare Milford , CT 06460

Posted 2 months ago

Description

Job Schedule: Full Time

Standard Hours: 40

Job Shift: Shift 1

Shift Details: monday-friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and registers arriving patients.

Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter. Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit. Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.

Collects co-payments and office charges as needed and explains office payment billing policies to patients. Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Qualifications

High school diploma or equivalent preferred

Relevant experience in a fast-paced medical office highly preferred.

Epic experience preferred.

Positive, customer-focused approach, with commitment to providing excellent patient care.

Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.

Proven ability to work effectively in a team environment.

Excellent verbal communication skills. Ability to communicate in other languages highly desirable.

Strong computer skills. Solid working knowledge of Microsoft Office software.

Basic working knowledge of medical terminology.

Ability to travel independently to satellite offices with or without advanced notice.

Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.

We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Care TechnicianMilford Campus

Yale-New Haven Health

Posted 3 weeks ago

VIEW JOBS 6/9/2022 12:00:00 AM 2022-09-07T00:00 Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Under the supervision of the Nurse Manager (NM) and the direction of the Registered Nurse (RN), performs specific duties that support patient care. These duties include direct and indirect patient care activities which are essential to providing comprehensive care to patients. YNHHS Standards of Professional Behavior are based on our five Values: Patient-Centered Care, Respect, Compassion, Integrity and Accountability. Our behaviors reflect our values and support our mission and vision. This unites us as a health system and creates a care signature for our patients and employees. Patient and family centered care (PFCC) at BH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity, and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills and positive environment for all customer groups including patients, families/friends, physicians, staff, and support department personnel. EEO/AA/Disability/Veteran Responsibilities 1. Under the direction of the RN, engages in selected tasks and activities as directed to obtain and report information to assist the nurse in the assessment, planning and evaluation of patient needs, treatment and reports deviations as identified to RN. 1.1 Obtains and records vital signs as ordered and or delegated by the RN 2. Under the direction of the RN, performs technical duties and selected treatments, procedures and activities which contribute to safe and efficient delivery of patient care. 2.1 Appropriately assures patients are accurately identified (i.e. doors, ID bands, barcode scanning for lab draws etc.) following establish policies and procedures 3. Effectively assists in the care of patients with consideration for the safety of key populations as appropriate. 3.1 Collaborates with members of the multidisciplinary team offering suggestions on addressing patient/family needs, taking into account cultural and/or individual diversity and demonstrates sensitivity to these aspects of care delivery. 4. Effectively and professionally communicates and interacts with patients, families, and staff. Covers the Business Associate (BA) desk in the absence of the BA under the direction of the NM or designee. 4.1 Participates in receiving patient bedside report at the beginning of each shift and throughout the shift as needed 5. Demonstrates accountability and responsibility in daily performance of role 5.1 Relocates and rotates to meet patient care needs 6. Completes non-therapeutic functions under the direction of MD, PA, APRN or RN. Remove medication(s) from the pneumatic tube system sent from the Pharmacy or Hospital Supply to the unit/patient care area. 6.1 Immediately deliver the medication(s) from the pneumatic tube system to the appropriate Registered Nurse, Physician, Advanced Practice Registered Nurse, Physician Assistant or other appropriate licensed practitioner. Qualifications EDUCATION High school diploma or GED; and CNA or other educational equivalent, i.e. Medical Assistant, CPCT, EMT, a student nurse from an accredited program or LPN. EXPERIENCE Prefer two years of CNA/PCT experience in a nursing home or hospital setting. LICENSURE CT CNA certification, EMT, a student nurse from an accredited program or an LPN. Basic Cardiac Life Support (BCLS) training must be obtained prior to employment or within one (1) month of hire. PCT must maintain BLS at all times during employment. If any training expires, the PCT will be suspended until it is obtained and documented. HOURS Part time; Days/Eves rotation, 7-3:30p and 3-11:30p with every other weekend and rotating holidays SPECIAL SKILLS Successful completion of orientation. Speak and write English proficiently. Successful completion of orientation/evidence of positive initiatives with patients and staff. PHYSICAL DEMAND While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms; and talk or hear. They are also required to stand and walk. They must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. YNHHS Requisition ID 38712 Yale-New Haven Health Milford CT

Patient Service Coordinator - Primary Care

Hartford Healthcare