Patient Service Coordinator - Peds/Gi - Full Time

Promedica Toledo , OH 43601

Posted 7 days ago

Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission: the health of our communities.

Position Summary

Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols, value based care, supporting, implementing, and demonstrating the Core Values of ProMedica.

  • Immediately greets patients and visitors as they make contact with the practice.

  • Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.

  • Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.

  • Coordinates the scheduling of patient appointments following the appropriate processes and procedures.

  • Reschedules patients for follow up as requested by providers.

  • Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.

  • Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.

  • Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.

  • Maintains the provider schedule to meet customer service, access, and productivity standards of the office.

  • Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.

  • Participates in practice staff meetings

  • May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role.

  • Accurately completes and submits the daily charge and payment reconciliation process.

  • Performs other duties as assigned.

Job Requirements

  • High school graduate or its equivalent.

  • Must be able to understand directions (written and verbal), communicate and respond to inquires.

  • Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction.

  • General computer and typing proficiency.

  • Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance.

  • Minimum of 1 year experience in a customer service or clerical setting.

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

Employee Exemption Type

Non-Exempt

Job Type

Full Time

Budgeted Hours / Pay Period

80

Shift Type

Days

Shift Hours

Weekends

On-call Requirements

Additional Schedule Details

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Registration Specialist Admitting Office Full Time

Promedica

Posted 2 weeks ago

VIEW JOBS 1/6/2022 12:00:00 AM 2022-04-06T00:00 Registers/pre-registers patients to receive medical services in clinic, laboratory, inpatient, outpatient or emergency department. Obtains demographic information, validates insurance, and receives/post payments. Adheres to necessary regulatory requirements. Answers and/or refers questions received from patients, visitors, and staff to appropriate department. Performs various related clerical functions. Always shows respect and value for our customer and projects an image of professionalism. Accountabilities/Performance Standards * Perform a variety of face-to-face registration, pre-registration, walk in outpatient scheduling, and collection functions for all patients including self-pay patients. * Utilize electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient's services; ask all eligible patients for copay and/or coinsurance to meet monthly Point of Service goals. * Contacts patients via phone for necessary information pertaining to registration, billing and financial responsibility via our pre-registration process. * Assists patients at time of service with general benefit and financial responsibility inquires and posts payments to patient accounts as appropriate. * Manages time effectively to perform complete registration questionnaires while meeting departmental productivity standards in compliance with system productivity policies. Uses time to complete other departmental duties when patients cannot be registered. * Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registrations to meet department accuracy standards for error-free work as demonstrated on the monthly KPI (Key Performance Indicators). * Understand basic Registration processes and provide feedback to management on issues that impede timeliness or quality of Registration and work with management to resolve. * Independently review assigned reports/work queues to ensure goals and deadlines are met. * Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services. * Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues. Communicates effectively with service delivery areas when unresolved financial issues threaten appointment schedules. * Respects the rights and dignity of all patients. Provides and maintains patient privacy at all times. Is compliant with HIPAA guidelines and privacy practices, patient confidentiality and patient rights. * Escorts customer/employees to their requested location when possible. (Site Specific). * Immediately approaches a customer or employee who seems lost and offers assistance. * Takes ownership of a customer's problem. Ensures the matter is resolved in a timely manner if able or exculpate to the appropriate department. * Functions as a team member to organize and prioritize responsibilities to complete daily work requirements: * a. Complies with changes in duties and assignments in a positive and cooperative manner. * b. Adjusts to peaks in workload: demonstrates flexibility and adaptability to change. * c. Completes assignments in appropriate time frames. * d. Offers assistance to co-workers to ensure completion of all assigned duties as necessary. * e. Performs duties in a self-directed manner with minimal supervision or direction. * Demonstrates a positive, supportive, respectful and helpful attitude in interactions with all department customers (patients, physicians, visitors and other healthcare team members). * Assist management with training new staff as necessary. * Other duties as assigned. Job Requirements * High school diploma or GED. * Type accuracy of 85%. * Experience with a computer database program preferred. * Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred. * Demonstrate the ability to accurately and independently solve problems. * Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balances. * Provide excellent customer service to all customers internally and externally while demonstrating ProMedica's values of compassion, innovation, teamwork, and excellence. * Ability to move about and between workstations. * Effective interpersonal skills. * Input and retrieve information from computer. * Must be able to complete 4-5 weeks of full time training, Monday thru Friday 8 a.m. - 5 p.m. or 9 a.m. - 6 p.m. ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace Employee Exemption Type Non-Exempt Job Type Full Time Budgeted Hours / Pay Period 80 Shift Type Days Shift Hours Weekends On-call Requirements Additional Schedule Details Promedica Toledo OH

Patient Service Coordinator - Peds/Gi - Full Time

Promedica