Patient Service Coordinator/ Optometric Technician

Myeyedr Joliet , IL 60432

Posted 2 weeks ago

POSITION SUMMARY

The Patient Coordinator/ Optometric Technician will cover both roles within the office, assisting patients at the front desk and with pre-testing procedures. This position greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. This position is also responsible to preparing the patient for the doctor to examine and perform any special tests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.

  • Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling .

  • Effectively greet incoming\outgoing patients immediately upon entering the office.

  • Obtain and verify insurance eligibility for all applicable patients.

  • Audit and edit insurance claims through Enterprise for submission to Home Office.

  • Enter patient's demographic and insurance information into POS software program.

  • Confirm all patients' appointments, for the following day, by 12:00 p.m. on the preceding day.

  • Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.

  • Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.

  • Check patients out through Point of Sale system.

  • Ensure that patient has been made aware of all promotions and offers.

  • Immediate notify Manager\Assistant Manager of any "walking Rx's" and/or appointments.

  • Prepare invoices and packing slips to be submitted to Home Office.

  • Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.

  • Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.

  • Maintain cleanliness and organized appearance of front desk at all times.

  • Develop skills to assist patients in all aspects of optical dispensary.

  • Attend all office meetings.

  • Participate in all training opportunities offered by My Eye Dr.

  • Other duties, as assigned.

Under the general supervision of the optometrist:

  • Obtains chief Complaint

  • Obtains medical histories

  • Reviews and records medications

  • Explains, measures, and records color vision and depth perception

  • Explains and obtains auto refraction, visual acuities, cover test, visual fields, and other procedures, products, and tests

  • Performs pinhole acuity and Amsler Grid

  • Administers and records Extra Ocular Movement (EOM's), Near Point Convergence(NPC), Accommodation, and Pupil Testing

  • Explains myopia, hyperopia, and astigmatism

  • Uses lensometer to read single vision lenses, bifocal lenses, trifocal lenses, and progressives

EXPERIENCE AND QUALIFICATIONS

  • High School degree/GED required. AA or BA/BS in related field is desirable.
  • 1-3 years of related experience within a similar office environment.

KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.

  • Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.

  • Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.

  • Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.

  • Proficiency in utilization of automated equipment and systems standard to the optometry industry.

PHYSICAL DEMANDS

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

WORK ENVIRONMENT

  • This position is performed in a traditional retail office environment.

Other details

  • Pay Type Hourly

  • Joliet, IL, USA

  • Minooka, IL, USA

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Commercial Service Technician Joliet IL

The Goodyear Tire & Rubber Company

Posted 2 weeks ago

VIEW JOBS 4/7/2019 12:00:00 AM 2019-07-06T00:00 Job Req ID: JR-40038481 To Apply to this job, click here Goodyear. More Driven. GENERAL DESCRIPTION: A Commercial Service Technician, you will be accountable for properly and safely performing the tire and related services needed for all commercial tire users both in the truck care center and on the road. Experience isn t required for this position, you will be able to be trained in any skills required. We encourage you to allow us to invest in your success as you invest in ours; apply today! Responsibilities will include but not be limited to: * Train to perform match mounting, match mating dual assemblies, and radial runout as necessary. * Inflating of tires to prescribed PSI per load requirements. * Perform roadside service calls on a rotating on call schedule. * Determine repairable tire conditions and making such repairs. * Remove tires for retreading or repair as needed. * Properly execute required service ticket to submit to management. * Respond in a timely manner to customer service calls, diagnosing issues, and performing on-site repairs and/or replacements. * Clean and maintain service equipment. * Properly maintain assigned Service Vehicle including appearance of on-board service equipment. * Provide "Service Excellence - Always" to meet the service goals of the location and of customers * Comply with OSHA regulations and safety requirements. * Wear proper PPE, use tire cages, and follow all other safety policies and procedures. * Any other duties as assigned by management * Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting Basic Requirements: * Position requires an on call schedule on a rotating basis. Must be willing to perform service calls on nights and/or weekends on a rotating basis. * Must have a valid driver's license and meet commercial driver qualification requirements, including being at least 21 years of age. * No relocation is being offered for this position. * Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future. Preferred Qualifications: * High School Diploma or GED. * Previous Commercial Service Tire experience. Candidate Criteria: * Must possess a mechanical aptitude. * Strong oral and written communication ability. * Commitment to follow all safety procedures and work in a safe manner. * Must be able to work in a results-oriented, fast-paced environment as part of a team. * Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions. Goodyear is one of the world's largest tire companies. It employs about 65,000 people and manufactures its products in 48 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call the number below. Goodyear 866-713-0051 To Apply to this job, click here Nearest Major Market: Joliet Nearest Secondary Market: Chicago Job Segment: Technician, QA, Quality Assurance, Technology, Quality Apply now " The Goodyear Tire & Rubber Company Joliet IL

Patient Service Coordinator/ Optometric Technician

Myeyedr