The Patient Coordinator/ Optometric Technician will cover both roles within the office, assisting patients at the front desk and with pre-testing procedures. This position greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. This position is also responsible to preparing the patient for the doctor to examine and perform any special tests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.
Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling .
Effectively greet incoming\outgoing patients immediately upon entering the office.
Obtain and verify insurance eligibility for all applicable patients.
Audit and edit insurance claims through Enterprise for submission to Home Office.
Enter patient's demographic and insurance information into POS software program.
Confirm all patients' appointments, for the following day, by 12:00 p.m. on the preceding day.
Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.
Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.
Check patients out through Point of Sale system.
Ensure that patient has been made aware of all promotions and offers.
Immediate notify Manager\Assistant Manager of any "walking Rx's" and/or appointments.
Prepare invoices and packing slips to be submitted to Home Office.
Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.
Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.
Maintain cleanliness and organized appearance of front desk at all times.
Develop skills to assist patients in all aspects of optical dispensary.
Attend all office meetings.
Participate in all training opportunities offered by My Eye Dr.
Other duties, as assigned.
Under the general supervision of the optometrist:
Obtains chief Complaint
Obtains medical histories
Reviews and records medications
Explains, measures, and records color vision and depth perception
Explains and obtains auto refraction, visual acuities, cover test, visual fields, and other procedures, products, and tests
Performs pinhole acuity and Amsler Grid
Administers and records Extra Ocular Movement (EOM's), Near Point Convergence(NPC), Accommodation, and Pupil Testing
Explains myopia, hyperopia, and astigmatism
Uses lensometer to read single vision lenses, bifocal lenses, trifocal lenses, and progressives
EXPERIENCE AND QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
Proficiency in utilization of automated equipment and systems standard to the optometry industry.
Pay Type Hourly
Joliet, IL, USA
Minooka, IL, USA