Patient Service Coordinator

Myeyedr Oxon Hill , MD 20750

Posted 1 week ago

POSITION SUMMARY

The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office. The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.

  • Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds). Transcribe message for return calls (including home and daytime phone number).

  • Effectively greet incoming\outgoing patients immediately upon entering the office.

  • Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.

  • Obtain and verify insurance eligibility for all applicable patients.

  • Audit and edit insurance claims through Enterprise for submission to Home Office.

  • Resource scheduling appointments correctly.

  • Facilitating and rescheduling no shows appointments.

  • Communicating the use of the online history form to all patients.

  • Enter patient's demographic and insurance information into POS software program.

  • Confirm all patients' appointments, for the following day, by 12:00 p.m. on the preceding day.

  • Pull charts for all former patients scheduled for the following day.

  • Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.

  • Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.

  • Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card. Forward to Home Office at month end.

  • Check patients out through POS as requested/needed.

  • Ensure that patient has been made aware of all promotions and offers.

  • Immediate notify Manager\Assistant Manager of any "walking Rx's" and/or appointments.

  • Prepare invoices and packing slips to be submitted to Home Office.

  • Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.

  • Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.

  • Maintain cleanliness and organized appearance of front desk at all times.

  • May be required to perform preliminary testing for patients, as needed.

  • Develop skills to assist patients in all aspects of optical dispensary.

  • Initiate training in the contact lens area until Contact Lens Tech is available.

  • Help maintain the attractive appearance of the office.

  • Attend all office meetings.

  • Participate in all training opportunities offered by My Eye Dr.

  • Other duties, as assigned.

EXPERIENCE AND QUALIFICATIONS

  • High School degree/GED required. AA or BA/BS in related field is desirable.
  • 1-3 years of related experience within a similar office environment.

KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.

  • Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.

  • Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.

  • Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.

  • Proficiency in utilization of automated equipment and systems standard to the optometry industry.

PHYSICAL DEMANDS

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

WORK ENVIRONMENT

  • This position is performed in a traditional retail office environment.

Other details

  • Pay Type Hourly

  • La Plata, MD 20646, USA

  • Oxon Hill, MD, USA

  • Waldorf, MD, USA

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Conference Coordinator (Ne)

Marriott International

Posted 6 days ago

VIEW JOBS 5/19/2019 12:00:00 AM 2019-08-17T00:00 Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. JOB SUMMARY Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liason to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years in the event management or related professional area. OR * Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Assisting in Event Operations * Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. * Serves as meeting planning advocate and liason to all operational departments. * Assists with coordination of all convention group plans and catering needs with all required operational departments. * Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. * Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO's), post convention report and change logs. * Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary. * Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. * Partners with Conference planning team to verify issues are identified and resolved. * Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. * Resolves potential meeting or room set issues proactively. * Utilizes available resources to meet client requests or resolve client issues. * Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Coordinates and communicates event details both verbally and in writing to the client and property operations. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the client experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. MANAGEMENT COMPTENCIES Leadership * Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. * Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. * Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. * Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution * Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. * Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. * Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships * Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. * Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. * Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability * Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. * Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise * Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. * Business Acumen - Understands and utilizes business information to manage everyday operations. * Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. * Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Oxon Hill MD

Patient Service Coordinator

Myeyedr