Patient Service Center Representative I - Onsite Chattanooga, TN

Tenet Healthcare Corporation Chattanooga , TN 37402

Posted 2 months ago

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to a patients anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.


Include the following. Others may be assigned.

  • If assigned to Financial Clearance:

  • Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit

  • Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility

  • Assist other team members where necessary

  • Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties

  • If assigned to Scheduling:

  • PSC Rep I would be assigned to easier, less complex scheduling

  • Responsible for accurate and timely scheduling for outpatient appointments

  • Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.

  • Other duties as assigned based on departmental needs

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in a production driven call-center environment

  • Familiarity with working with dual computer monitors (may be required to use dual monitors)

  • Must have basic typing ability

  • Must have working knowledge of Windows based computer environment

  • Must be able to multitask in a high volume center

  • Strong written and verbal communication skills


Include minimum education, technical training, and/or experience preferred to perform the job.

  • Required: High school diploma or GED

  • Preferred: Two years of college (two years in a professional, customer service-driven environment may substitute for two years of college)

  • Preferred: Telephone/call center experience

  • Preferred: Pre-registration and/or scheduling experience

  • Preferred: 1-2 years of customer service experience


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone

  • Ability to travel


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment

  • Hospital Work Environment


  • Approximately 0% travel may be required
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
On Premise Sales Representative Chattanooga TN

Empire Distributors

Posted 4 days ago

VIEW JOBS 9/21/2022 12:00:00 AM 2022-12-20T00:00 <p>Empire Distributors Inc, A Leading Beverage Distributor is now hiring a Retail Spirits Sales Representative. Our company offers excellent benefits, competitive wages, and the potential for growth opportunities.</p><p>Essential Duties and Responsibilities</p><ul><li><p>Learns and executes the seven basics of Empire: distributions, position, display, pricing, point-of-sale, cold box, and rotation in each account.</p></li><li><p>Compiles lists of prospective customers for use as sales leads.</p></li><li><p>Travels through assigned territory daily to call on regular and prospective customers to solicit orders, present items for distribution, and handle damages and off-condition product.</p></li><li><p>Quotes prices and credit terms for orders obtained.</p></li><li><p>Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.</p></li><li><p>Confers with District Manager to resolve customer problems.</p></li><li><p>Position requires building of displays as well as maintenance of the displays.</p></li><li><p>Coldbox and shelf maintenance is also a requirement of the position.</p></li><li><p>Investigates and resolves customer problems with deliveries.</p></li><li><p>Identifies and respond to customers' needs.</p></li><li><p>Maintains frequent and open communication with drivers, driver supervisors, district managers, sales managers and the general manager.</p></li><li><p>Prepares and/or maintains distribution tracking reports, planning and goals, case quotas and dollar objectives and other administrative tasks as assigned.</p></li><li><p>Executes sales plans and maintain accounts according to company standards.</p></li><li><p>Tracks progress of goals on a weekly basis.</p></li><li><p>Participates in supplier work-withs.</p></li><li><p>Continually maintains training and product knowledge.</p></li><li><p>Delivers emergency orders when needed.</p></li><li><p>Attends trade show.</p></li><li><p>Conducts business according to local and state laws.</p></li><li><p>Other duties as assigned by District Manager.</p></li></ul><p>Education and/or Experience</p><ul><li>High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li></ul><p>Certificates, Licenses, Registrations</p><ul><li>Must have the ability to sustain a current and valid Alcohol Sales Permit from the Georgia Department of Revenue. Must maintain valid driver's license</li></ul><p>Computer Skills</p><ul><li>Must have knowledge of order processing systems and Microsoft Word and Excel</li></ul><p>Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. &quot;</p><br> Empire Distributors Chattanooga TN

Patient Service Center Representative I - Onsite Chattanooga, TN

Tenet Healthcare Corporation