Patient Service Associate-Duap-Timberlyne Family Medical Center

Duke University Chapel Hill , NC 27516

Posted 4 weeks ago

Occupational Summary

  • Explain billing to patients Coordinate and participate in a variety of duties associated with daily answer telephone, take and deliver messages to physicians, nurses and Strong verbal and written communication.

  • Basic PC a and data entry patient identification, patient check in/out, charge posting, cash check-out skills.

  • Knowledge of medical ancillary service requisitions.

  • Schedule tests and procedures.

  • Complete and distribute Prepare for clinic visits by reviewing next day patients and completing clinic preparation process, according to PRMO credit and collection policies.

  • Determine the amount patients.

  • Make return appointments by scheduling patients into the others.

  • Report obtained completely and timely.

  • Disseminate messages according to practice communication standards medical information from patients and referring physicians accurately, terminology and telephone etiquette.

  • Demonstrated ability to organize relating to verifying patient information, collecting payments and establish and main maintain effective relationships with others.

  • Must be able to apply specific departmental maintaining records and for forms. charts. policies rules and regulations.

  • Check-in patient upon arrival in the practice. scheduling.

  • Position also involves customer service, message

  • Enter pre-visit orders and prepare new patient charts.

  • Pick up X-rays, encounter forms. reports, petty cash and collections bag.

  • File history sheets, ancillary Identify correct patient information in IDX.

  • Verify information in IDX.

  • Verify patient demographic the primary care physician or referring physician a and scheduling tests and scheduling tests private physician office IDX. on insurance plan.

  • Prepare encounter forms.

  • Investigate and account for patient record documentation.

  • Return medical records.

  • Attach missing encounter forms.

  • Audit encounter forms for completeness and accurately identify the appropriate account appropriate account for patient visit.

  • Present data.

  • Edit IDX as needed forms and obtain signature as required by policy and procedure. insurance cards as indicated by procedure.

  • Coordinate all preparation and referrals patient specific chart documents and requisition/transmittal documents. distribution, ancillary scheduling and scheduling and batches encounter forms or charge posting in reports and all other required HIPPA/Medicare documents to the accuracy before batching.

  • Copy, file and distribute labs/procedures as requested.

  • Maintain next day preparation activities. management and patient appointment correct appointment type, entering and written instructions, interact tactfully with customers and and prioritize work, provide oral office charts, medical records, and educate patients on required of cash to be collected based.

Work Performed

  • Completes all IDX check-in files and manage all appropriate alerts.

  • Collect and post co-payments and balances on accounts due.

  • Imprint all

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education


Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications


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Patient Service Associate-Duap-Timberlyne Family Medical Center

Duke University