Patient Service Associate (Specialty Clinics, Float)

Summary

Mercy Medical Center, recognized by Newsweek as one of America's Most Trustworthy Companies and America's Greatest Workplaces for Women in 2023, is hiring Patient Service Associate for our Float Pool! This float pool will service all of Mercy's Centers of Excellence, or specialty, practices - from Oncology, OB/GYN, Orthopedics, and GI, to Urology, Endocrinology, Cardiology, and more. This is an ideal opportunity for motivated candidates wanting to learn and grow within a top Maryland hospital. Mercy sees patients at various hub site locations around the 695 coridor, where members of our float team would work, too.

Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

This position in particular may be expected to go to our off site/hub site locations and support a variety of practices at different times.

Mercy's Patient Service Associate benefits:

• Paid time off (PTO) & company paid holidays

• Tuition reimbursement

• 403(B) retirement plan with generous company match and "catch up" provision

• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

• Competitive health, prescription, vision and dental benefits & wellness credit

• Employer paid short & long term disability benefits

• Discounts on auto & home insurance and Verizon plans

• Pet Wellness coverage, legal assistance and identity protection

• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program

• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

Responsibilities

The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.

This Patient Service Associate is expected to go to all of our Mercy locations: downtown, Overlea, Reisterstown, Lutherville, Glen Burnie, Overlea, Hunt Valley, Annapolis and Columbia.

The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients

• Answering phones

• Scanning medical records

• Triage patient phone calls for severity/importance

• Collection of insurance information and verification or benefits

• Charge entry and payment posting.

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

• Education: High School Diploma or GED

• Previous experience in a Medical Office is preferred but not required

• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action

• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public

• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees

• Adapt to the changing needs of the organization, its patients and the market

• Actively contribute to a positive, congenial working environment

• Actively contribute to enhancing patient experience

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.