Patient Serv. Coord. III

Under the general direction of the Senior Administrative Manager, the Patient Services Coordinator (PSC) III serves as the team lead and point person for day-to-day operations. The PSC III provides complex and comprehensive administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and physicians. The PSC III is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The PSC III is responsible for scheduling complex procedures, diagnostic testing, coordinating referrals, processes and managed care related issues. The PSC III is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service.

General Responsibilities:

• Trained to perform all duties expected of a PSC II.

• Triages the Clinical Referral Management System (CRMS) and monitors team to ensure referral guidelines are met.

• Participates in interviewing new team members.

• Provides feedback during each team member's annual review process.

• Serves as point person for departmental surveillance rounds, patient tracer exercises and infection control rounds.

• Identifies and communicates to Manager areas of process improvement within the practice and assists in their resolution.

• Assists Manager with any projects needed to improve or resolve flow issues, patient access issues and/or other general enhancements for the Neurology Service.

• Arranges support staff coverage for vacations, sick days and tardiness by following step by step guidelines assigned by Manager.

• Provides support and information to providers and staff to problem solve and manage complex administrative patient issues.

• Assists with training and orientation of all new staff, where applicable, including acting as a mentor to newly hired coordinators while providing Manager with routine updates on new hire's progress and/or areas needing improvement.

• Updates all staff resources routinely, including test worksheets, exam room and staff extensions, and/or other helpful forms.

• Super user for all commonly used systems.

• Participates in Team Lead Committee.

• Performs other duties as assigned.

• Minimum required education is high school diploma and/or GED equivalent. Some college preferred.

• A minimum of 3-5 years in a clinical setting.

• Some knowledge of third party billing.

• Demonstrates basic knowledge of medical terminology.

• Ability to maintain confidential medical informatio