Patient Scheduling Representative -Contact & Call Center

About WakeMed:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Position Information:

The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues selecting correct appointments and entering demographic and insurance information.

As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the physician practices/outpatient services and completing task-based functions. The Patient Scheduling Representative works in a high-volume fast-paced metrics-driven environment.

Experience Requirements:

1 Year Customer Service Preferred

Education Required:

High School Diploma or Equivalent Required

Licensure/Certification Requirements:

Not Applicable

Hours of Work:

M-F, 8:00a-4:30p

Weekend Requirements:

No Weekends

Call Requirements:

none