Patient Scheduling Coordinator (Surgical Scheduler) - The American Center

University Of Wisconsin Hospital And Clinics Authority Madison , WI 53706

Posted 3 months ago

If you are looking for new career opportunities and challenges, join our REMARKABLE team at UW Health!

We are seeking a Patient Scheduling Coordinator to:

  • Schedule appointments that require coordination of multiple resources to complete the scheduling of surgical procedures and non-surgical procedures requiring sedation or general anesthesia

  • Schedule patients into multiple modalities of Radiology and/or scheduling complex chemotherapy treatment plans

  • Evaluate scheduling policies and procedures

  • Act as liaison with leadership to determine scheduling resource needs

Scheduling at UW Health is undergoing a redesign to better serve our patients. As part of this redesign our scheduling positions are changing as well! Scheduling positions at UW Health will eventually fall into 3 types of positions:

  • Appointment Center positions these schedulers help patients over the phone and will be able to help patients with multiple types of appointments

  • On-site check-in/check-out staff these schedulers help patients in person in the clinics, and also place outbound phone calls between helping patients in-clinic

  • On-site Appointment Center positions these schedulers are located on site at the clinic, but primarily do phone-based work. While doing phone-based work they will sit at a desk that is not patient-facing, but will come to the check-in/check-out desks to help patients in person when the check-in/check-out scheduler is away from desk (i.e. breaks, lunches, etc.)

If you are hired into a department that has already gone through the redesign process you will be hired into one of these positions. However, if you are hired into a department that has not yet undergone the redesign process, it is likely that the scope of your role and/or the location you report to may change once your area goes through redesign.



  • High School Diploma or equivalent


  • Associate or Bachelor degree in Business Administration, Healthcare, or other related field

Work Experience:


  • One (1) year of previous experience working in an office or customer service environment


  • One (1) year or more electronic medical scheduling

Required Skills, Knowledge, and Abilities:

  • Excellent customer service skills

  • Excellent verbal, listening and written communication skills

  • Ability to operate a computer

  • Knowledge of Medical Terminology preferred

  • Experience with answering phones, greeting clients and customers in person

  • Ability to handle multiple priorities simultaneously

  • Excellent strong organizational skills

  • Ability to think independently and demonstrate good problem-solving skills

  • Ability to work in a team environment and to collaborate with a variety of personnel in a positive manner

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule: 100% FTE, 40 hours per week. Scheduled shifts are between the hours of 7:30 AM - 5:30 PM, Monday through Friday. Hours may vary based on the operational needs of the department.

UW Health at The American Center on Madison's east side is UW Health's newest hospital and one of the most advanced hospitals and wellness centers in the country. Here, health care is seen as a holistic endeavor where our mission is to not only diagnose and treat you when you're sick, but also to partner with you in health and wellness.

Learn more about this opening

UW Hospital and Clinics benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Patient Scheduling Coordinator (Surgical Scheduler) - The American Center

University Of Wisconsin Hospital And Clinics Authority