Patient Scheduler/Clinical Scheduling Coordinator

Water's Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

The Patient Scheduler/Clinical Scheduling Coordinator acts as a liaison between Water's Edge Dermatology and its current and potential customers assisting in the scheduling of appointments, explaining diagnosis and treatments accurately, and scheduling/coordinating appropriate treatments as outlined by the providers promptly. Answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.

Essential Functions:

• Receives, logs, and tracks biopsy results for assigned locations/ providers in the practice.

• Schedules patients for visits with providers and coordinates referrals outside of the practice as directed.

• Coordinates with the patient regarding care plans prescribed by providers.

• Follows up with patients to ensure proper authorization, appropriate referrals, and service payment.

• Follows up on phone calls and voice messages promptly.

• Documents all communication in detail in EMR and follows up as needed.

• Maintains logs with up-to-date information on patient biopsy results daily and weekly.

• Works effectively and efficiently in a team environment.

• Other duties as assigned.

We offer competitive salaries and benefits:

• Medical, Dental, and Vision available after 30 days of hire

• Short-term disability and life insurance, and many ancillary options.

• 401k available after 90 days of hire

• Excellent growth and advancement opportunities

• Discounts on employee services

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time

• Monday

• Friday

QUALIFICATIONS

Education

• This position requires a High School Degree or equivalent completion.

Experience

• Has experience 2 years of experience working in a Contact Center and familiarity with Medical Terminology and/or scheduling patient appointments. Prior experience communicating medical/test results to patients preferred. Proficient in the use of electronic medical records, (EMR).

Communication

• Excellent verbal and written communication skills.

Work Style

• Must be able to work well independently but ask for help when needed. Ability to analyze and interpret information, ability to interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Florida, Alabama, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!