Patient Scheduler - CMH Gastro

Job Details

Patient Scheduler

• CMH Gastro

Department: Gastroenterology-CMH

Usual Schedule: Monday-Friday, Days

Regions: Carle Foundation

On Call Requirements: None

Job Category: Clerical/Admin

Work Location: Carle West GI Office

Employment Type: Full

• Time

Nursing Specialty:

Job Post ID: 44049

Secondary Job Category:

Experience Requirements: 1 - 3 Years

Weekend Requirements: Non

Education Requirements: Not Indicated

Shift: Day

Location: Peoria, IL

Holiday Requirements: None

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Check out this job opening for Carle Providers: Patient Scheduler

• CMH Gastro Check out this job opening for Carle Providers: Patient Scheduler

• CMH Gastro

Job Description

JOB SUMMARY:

The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.

Required English Skills

Basic reading skills

Basic writing skills

Basic oral skills

Communication Skills

Ability to respond appropriately to customer/co-worker.

Interaction with a wide variety of people.

Maintain confidential information.

Ability to communicate only the facts to recipients or to decline to reveal information.

Ability to project a professional, friendly, helpful, demeanor.

Computer Skills

Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser.

Comfortable within Windows OS and learning new applications.

ESSENTIAL FUNCTIONS:

Provides Quality Outpatient Scheduling.

Responds promptly to scheduling request.

Obtains complete scheduling information in an accurate, efficient and professional manner.

Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems.

Compiles all information requested.

Completes timely, accurate recording and reporting of information.

Identifies potential problems and alerts appropriate resource.

Initiates appropriate action to ensure needs are met.

Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner.

Consistently determines proper scheduling requirements and/or limitations according to requested procedure.

Schedules patients accurately in a timely and polite manner to ensure customer satisfaction.

Maintains patient flow and utilization of the ancillary testing areas.

Processes faxes when not scheduling patients in a timely manner.

Effectively handles the customer's request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard.

Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.

Illinois Required Notices

• Your Rights Under Illinois Employment Laws

Federal Required Notices

• Employee Rights under FLSA

• OSHA

• Employee Rights under FMLA

• EEO It's The Law

• Pay Transparency Nondiscrimination Provision

• Employee Polygraph Protection Act

• Your Rights under USERRA