This position will contact physician offices via phone and/or fax regarding patient prescriptions. May request medication conversions or resolve corrections needs on the prescription. Contact patients to educate and provide cost savings information relative to prescription conversion programs. Read, review, evaluate and take action on all post data entry exception orders, utilizing and recording outcomes in Express Scripts' systems. Work collaboratively with other technicians and pharmacists in a team environment to process orders efficiently. Work collaboratively with cross functional teams.
Review post data entry exception orders via systems and paper flow..
Research and obtain data from appropriate systems to prepare requests for proper next steps, i.e. edit to complete step therapy, brand to generic switching, and/or formulary conversions.
Utilize system workflow on appropriate next actions to move prescriptions through the workflow.
Contact physicians via phone and/or fax to request conversions where needed.
Contact patients to educate on benefits and details regarding step therapy and formulary conversions and to obtain permission to work with their doctor where required.
Document outcomes in appropriate systems.
Work collaboratively with other technicians and pharmacist to process orders efficiently through Trend Management.
Research and resolve customer/client issues within the department.
Assist other pharmacies when needed.
Additional duties as assigned.
High school diploma or equivalent
Up to one year of relevant customer service experience
Call center experience preferred
Work shift Monday-Friday, 9:00a-5:30p (no weekend or holiday schedules)
Working knowledge of PC Applications (i.e. Microsoft office, Internet)
Ability to navigate through the multiple systems simultaneously
Ability to cut, copy and paste information between systems
Familiar with standard concepts, practices, and procedures within pharmacy practices helpful
Detail oriented with exceptional organizational skills
Demonstrated experience in problem solving as well as positive results in patient/customer satisfaction
Ability to adapt in a dynamic work environment, learns quickly, and makes decisions
Ability to work independently with little supervision using solid professional judgment
Ability to work in a team atmosphere with a high degree of cooperation, teamwork, and focus on group success
Would you like to learn more about this role? Please CLICK HERE to learn more about the Patient Saving Technician in Dublin, OH.
ABOUT THE DEPARTMENT
The Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our work-class pharmacies and distribution facilities across the country.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran