Quality Management Services
This is a limited tenure assignment with an anticipated end date of 12/31/2019. There is potential for this position to convert into a permanent role.
Investigates adverse patient incidents and near miss events by interviewing physicians, mid-level providers, and allied health staff. Collects accurate quantitative and qualitative incident data from appropriate resources. Summarizes and communicates patient incident information and data using appropriate templates, diagrams, and other tools. Incorporates current literature and incident data into the investigation and analysis of events. Prepares, organizes and facilitates Root Cause Analyses (RCAs), common cause and Failure Mode and Effect Analysis processes (as applicable). Incorporates human factors analysis into the review process as appropriate. Facilitates the development of root solutions/action plans from RCAs including outcome measures. Incorporates a programmatic and proactive approach to patient safety with root cause analysis teams, departments and institutional work groups. Participates in patient safety culture building as assigned by the Manager, Patient Safety, which may include program coordination/ facilitation of team-based engagements, safety rounds, and culture survey assessment. Promotes transparency of Patient Safety data and stories, and pursues all available communication vehicles, to promote organizational learning. Collaborates with institutional workgroups to improve patient safety. Supports disclosure of patient safety incidents to patients and families. Assist in providing Secondary Support to staff after an incident. Engages in formalized settings (Committees, Patient Family Advisory Councils, Community Boards, etc.) to elicit the Voice of the Patient in the reducing harm to patients. Conducts case reviews as assigned, which may include mortality review, and patient safety indicators. Performs proactive risk assessments as identified and assigned by the Manager, Patient Safety to assist in the implementation of best practices to reduce medical incidents. Is knowledgeable of, and assists in the organizations approach to compliance with National Patient Safety Goals as assigned. Performs other duties as assigned.
A baccalaureate degree
5 years of demonstrated experience with healthcare quality improvement processes is required
Prefer clinical and/or safety experience and a master's degree and/or training in human factors analysis, systems design, or performance measurement
The candidate is expected to continue development of skills, behaviors, and capabilities through continuing education within and outside of Mayo
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2723.20, based on a full-time position.
Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Administration, Business, Finance
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Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).