Patient Revenue, GL

Memorial Sloan-Kettering Cancer Center New York , NY 10007

Posted 4 days ago

Company Overview

At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker's Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor's Employees' Choice Best Place to Work for 2018. We're treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

The Patient Financial Services department is seeking a Patient Revenue, Group Leader for their radiology, chemotherapy authorizations and copay assistance teams. This is a unique opportunity to lead authorization activities across multiple teams and in collaboration with clinicians across the institution.

You Are:

  • Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals.

  • An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.

  • Approachable someone who is comfortable with diverse groups of people and able to make others comfortable with you.

  • Someone that can work independently and handle difficult interactions, Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.

  • A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.

  • Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Actively seeking new ways to grow and be challenged, using both formal and informal development.

  • Able to operate effectively, even when things are not clear or the way forward is not obvious.

  • Resilient in recovering from setbacks and skilled at finding detours around obstacles.

You Will:

  • Assist the Supervisor in the day-to-day activities necessary to complete benefits verifications and prior authorizations.

  • Take a lead role in staff training/development, operational support, and data collection/analysis.

  • Advise authorizations specialists, responds to patients' inquiries and meets departmental deadlines.

  • Depending on departmental needs, verify benefits and complete authorizations.

  • Monitor benefits verification and prior authorization operations volume; adjust daily workload to maximize productivity and meet departmental deadlines.

  • Assess program performance in relation to established goals, recommending new approaches, policies and procedures to effect continual improvement.

  • Respond to requests from other departments. Notify supervisor of any escalated issues including but not limited to patient and staff inquiries, department productivity and system issues.

  • Take all steps necessary to ensure completion of all work to meet departmental deadlines.

  • Train new employees on procedures, provides training on changes in procedures and systems and responds to questions from staff members in the department.

  • Complete Continuous Quality Improvement audits and productivity reports.

  • Performs most functions in the Supervisor's absence.

You Have:

  • High School Diploma / GED is required; Bachelor's Degree is preferred

  • At least 2-4 years of experience in healthcare is required; experience in obtaining authorizations or in a patient accounts, physician billing, collection role at a medical facility is preferred

  • Proficiency in Microsoft Office Suite with significant experience in working with Excel

  • Excellent analytical and organizational skills

  • Ability to work independently

  • Excellent communication (verbal and written) skills.

  • Ability to resolve difficult interactions and produce accurate work, exhibiting good judgment under pressure


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Patient Revenue, GL

Memorial Sloan-Kettering Cancer Center