Patient Representative Mental Health Cliniic | 40Hrs 1St Shift

Day Kimball Hospital Putnam , CT 06260

Posted 4 weeks ago

Patient Services Representative | Mental Health Clinic

40 Hours 1st Shift Benefits

Job ID: 181505PSR09172021

Job Title: Patient Services Representative

Department: Mental Health Clinic

Hours & Shift: 40 Hours 1st Shift Monday-Friday


Patient Services Representative Job Summary:

Performs clerical duties and facilitates the smooth and professional functioning of the Department of Behavioral Health Services including the Mental Health Clinic and Inpatient Psychiatric Unit.


Patient Services Representative Essential Responsibilities:
  • Manages the smooth functioning of the Mental Health Clinic waiting area, coordinates meetings and group scheduling, researches issues and conducts other projects as delegated by the Director.

  • Makes appointments and assists with registering patients for Outpatient Mental Health Services as needed.

  • Answers the telephone and greets patients and visitors courteously and promptly.

  • Collects all co-pays from patients, maintains records of such payments and reconciles with hospital business office.

  • Obtains prescription prior authorizations for patients, and submits orders to pharmacies.

  • Obtains prescription prior authorizations for patients, and submits orders to pharmacies.

  • Establishes, maintains and revises record keeping and filing systems. Classifies, sorts, and files correspondence, records and other documents.

  • Calls transportation for patients as needed.

  • Performs a variety of office procedures, i.e., data input, typing, filing, and record keeping accurately and efficiently.

  • Answers inquiries concerning activities and operations of department by referring to and interpreting policies and procedures.

  • Opens, sorts, reviews and distributes mail and prepares responses to routine inquiries.

  • Orders all necessary office and medical supplies. Handles purchase requests and work requests as needed.

Patient Services Representative Education Qualifications:
  • High school graduate required.

  • Current AHA Healthcare Provider CPR certification or equivalent within 3 months of hire required.

  • Advanced preparation in secretarial/business courses preferred.

Patient Services Representative Experience Qualifications:
  • Minimum of two (2) years experience in clerical or receptionist position required.

  • One year of previous experience in Mental Health or related field of human service development with supervision preferred.


    1. Working experience with Windows 2000, Microsoft Office (Word, Excel, PowerPoint, Access), HIS (AS400), E-mail and Calendar (Outlook) program software required.

  • Previous experience in a hospital environment preferred.

Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield, Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers and Day Kimball Medical Groups. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare's comprehensive network offers more than 1,200 employees including nearly 300 highly-skilled physicians, surgeons and specialists. Its website is daykimball.org.

Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws

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VIEW JOBS 9/30/2021 12:00:00 AM 2021-12-29T00:00 Job Title: Patient Services Representative Department: Mental Health Clinic Shift: Per Diem Posted: 01/13/2021 Job Summary Performs clerical duties and facilitates the smooth and professional functioning of the Department of Behavioral Health Services including the Mental Health Clinic and Inpatient Psychiatric Unit. Essential Responsibilities * Manages the smooth functioning of the Mental Health Clinic waiting area, coordinates meetings and group scheduling, researches issues and conducts other projects as delegated by the Director. * Makes appointments and assists with registering patients for Outpatient Mental Health Services as needed. * Answers the telephone and greets patients and visitors courteously and promptly. * Collects all co-pays from patients, maintains records of such payments and reconciles with hospital business office. * Obtains prescription prior authorizations for patients, and submits orders to pharmacies. * Obtains prescription prior authorizations for patients, and submits orders to pharmacies. * Establishes, maintains and revises record keeping and filing systems. Classifies, sorts, and files correspondence, records and other documents. * Calls transportation for patients as needed. * Performs a variety of office procedures, i.e., data input, typing, filing, and record keeping accurately and efficiently. * Answers inquiries concerning activities and operations of department by referring to and interpreting policies and procedures. * Opens, sorts, reviews and distributes mail and prepares responses to routine inquiries. * Orders all necessary office and medical supplies. Handles purchase requests and work requests as needed. Qualifications Education * High school graduate required. * Current AHA Healthcare Provider CPR certification or equivalent within 3 months of hire required. * Advanced preparation in secretarial/business courses preferred. Experience * Minimum of two (2) years experience in clerical or receptionist position required. * One year of previous experience in Mental Health or related field of human service development with supervision preferred. * 3. Working experience with Windows 2000, Microsoft Office (Word, Excel, PowerPoint, Access), HIS (AS400), E-mail and Calendar (Outlook) program software required. * Previous experience in a hospital environment preferred. Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield, Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers and Day Kimball Medical Groups. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare's comprehensive network offers more than 1,200 employees including nearly 300 highly-skilled physicians, surgeons and specialists. Its website is daykimball.org. Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws Day Kimball Hospital Putnam CT

Patient Representative Mental Health Cliniic | 40Hrs 1St Shift

Day Kimball Hospital