Patient Representative | Dkmg Putnam | FT Benefits

Day Kimball Hospital Putnam , CT 06260

Posted 3 weeks ago

Patient Services Representative | DKMG

Putnam Family Medicine

40 Hours | Benefits

Job ID: 181505PSRP06112021

Day Kimball Healthcare is Hiring Patient Services Representative!

Job Title: Patient Services Representative

Department: DKMG - Putnam Family Medicine

Position Type: Staff

Weekends: None


Patient Services Representative Job Summary:

The Patient Services Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers.


Patient Services Representative Essential Responsibilities:
  • Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.

  • Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.

  • Appropriately responds to patient inquiries via telephone following established protocols.

  • Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients

  • Utilizing established protocols, appropriately schedules patients whenever possible, at the patients' convenience for physician visit

  • Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges

  • Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

  • Will consistently perform surgical and other hospital charge entry functions as assigned and collaborate with providers regarding appropriate coding procedures.

  • Following clinic policy, appropriately reconciles cash and charge batches, balances cash drawer, prepares deposits, and reconciles charges to visits and the co-pay holding file with an accurate balance for each opened batch

  • As assigned, processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Processes and maintains medical records in accordance with records protocol.

Patient Services Representative Education Qualifications:
  • Completion of a high school diploma.

  • College level courses preferred but not required.

Patient Services Representative Experience Qualifications:
  • Demonstrated competency with medical procedural coding (CPT/ICD9)

  • At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment

  • Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.

  • Prior experience and demonstrated competence with patient or customer information systems

Patient Services Representative Benefits Summary:
  • Medical/Dental/Vision

  • Pharmacy Plan

  • Basic & Supplemental Life Insurance

  • Short & Long Term Disability

  • HSA or FSA accounts

  • Accident & Critical Illness Coverage

  • 401K Plan with match

  • Vacation Time

  • Sick Days

  • Paid Holidays

  • Education Reimbursement

  • Additional Benefits

Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare's comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. Its website is daykimball.org.

Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Day Kimball is a smoke free environment.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Assistant Family Medicine Putnam FT Benefits

Day Kimball Hospital

Posted 3 weeks ago

VIEW JOBS 11/15/2021 12:00:00 AM 2022-02-13T00:00 Medical Assistant Family Medicine Putnam Full Time | Benefits Job ID: 181502MA10292021 Day Kimball Healthcare is Hiring Medical Assistant! Job Title: Medical Assistant Department: Family Medicine | Putnam Position Type: Staff Weekends: N/A Shifts & Hours: 1st Shift | 40 Hours NO WEEKENDS | NO HOLIDAYS | DAY SHIFT Medical Assistant Job Summary: Under general supervision of the Practice Supervisor/Manager in an outpatient clinical setting, the Medical Assistant provides initial patient triage, registration, patient intake services, assists with direct patient care, and performs specialized medical procedures of a routine nature, as dictated by established clinical protocol. Performs the clerical duties and facilitates the smooth functioning of the patient care flow. Medical Assistant Essential Responsibilities: * Assists with direct patient care procedures and related tasks; checks in patients, assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations. * Accurately transcribes physicians' orders, completes all necessary forms, requisitions, and communications required to implement orders. * Schedules and monitors patient appointments; may coordinate routine office activities and administrative functions in support of unit activities. * Performs routine specialized procedures, which could include sterile dressing changes under established protocols. * Maintains stocks of medicines and medical supplies as necessary. * Assists with orientation of other clerical personnel to the department. * Educates and advises patients on specified medical issues within established parameters. Medical Assistant Education Qualifications: * High School diploma or equivalent required. * Current AHA Healthcare Provider CPR certification or equivalent within 3 months of hire required. * Successful completion of CMA or CNA Program preferred. * Completion of a Medical Terminology course preferred. Medical Assistant Experience Qualifications: * Prior computer experience required. * One to three years experience in clinical position preferred. * One to three years experience as a nursing or medical assistant or in a related field preferred. * Previous experience in a hospital environment preferred. Medical Assistant Benefits Summary: * Medical/Dental/Vision * Pharmacy Plan * Basic & Supplemental Life Insurance * Short & Long Term Disability * HSA or FSA accounts * Accident & Critical Illness Coverage * 401K Plan with match * Vacation Time * Sick Days * Paid Holidays * Education Reimbursement * Additional Benefits Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare's comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. Its website is daykimball.org. Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws. Day Kimball is a smoke free environment. Day Kimball Hospital Putnam CT

Patient Representative | Dkmg Putnam | FT Benefits

Day Kimball Hospital