Patient Rep - Home Health

Overview

Robert Young Center

• Community Support

Care Coordinator Lead

Full-Time + Benefits

M-F, 8-4:30

Under the direct supervision of the Manager of Eastern Iowa Region Crisis System and Care Coordination the Lead Care Coordinator will provide daily oversight of the program and staff to ensure quality benchmarks and contract obligations are met. Provide staff supervision daily to ensure that the care model and contract requirements are completed and that best care and patient outcomes for is provided each and every encounter. Provide support and education on crisis system services to all providers in the Eastern Iowa Region. Build relationships with law enforcement, first responders, and other key stakeholders.

Why UnityPoint Health?

• Culture

• At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org

#RYCJessi

Responsibilities

Program Level

• Ensures that Eastern Iowa Region Crisis System employees meet contract requirements per month, quarterly and annually

• Ensures that the program meets its quality benchmarks monthly, quarterly and annually

• Monitors outcome measures weekly to ensure benchmarks are being met. Verifies metric accuracy.

• Reports to Manager weekly, monthly and quarterly benchmarks.

• Identifies process improvement initiatives weekly and bi-monthly to ensure programs are meeting financial and quality benchmarks.

• Ensures that productivity levels are met monthly.

• Monitors staff work daily to ensure assessment completion, quality and financial benchmarks are met.

• Assesses and analysis patient care per staff to ensure benchmarks are being met: care model completion, quality benchmarks and productivity.

• Identifies and recommends improvement opportunities.

• Provides support to staff providing patient care to ensure the best outcome, every patient, every time.

• Provides coaching, as needed, to staff.

Community

• Builds relationships with hospitals, community mental health centers, substance use disorder providers and other community providers.

• Build relationships with law enforcement, jail staff, Fire, EMS and Communications departments and provide support and education related the Eastern Iowa Region Crisis System services.

• Provide community education on services available through the EIR Crisis System.

Trauma Informed Approach:

Robert Young Center and its employees realize the widespread impact of trauma, the signs and symptoms of trauma in clients, families, staff and seek to actively resist re-traumatization. Robert Young Center and its employees consistently demonstrate a trauma-informed approach for both clients and staff and adhere to the six key principles of:

• Safety

• Trustworthiness and Transparency

• Peer support

• Collaboration and mutuality

• Empowerment, voice and choice

• Cultural, Historical, and Gender Issues

Qualifications

Education:

• Requires a BA, BS, BSW in behavioral health services related field or a Registered Nurse licensed under the Nursing and Advanced Practice Nursing Act (225 ILCS 65)

Experience:

• Minimum of two years' experience supervised experience in mental health or human services

License(s)/Certification(s):

• Valid driver's license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

• Must have interpersonal and communication skills necessary to deal with a wide variety of clients and professionals with the ability to negotiate and establish effective working relationships with a multidisciplinary healthcare and community service team.

• Must demonstrate ability to identify and act upon psychosocial needs and work independently in an outcome orientated environment.

• Strong leadership skills and ability to form professional working relationships with peers.

• Ability to document in, have knowledge of and use of the computer.

• Area of Interest: Behavioral Health Services;

• FTE/Hours per pay period: 1.0;

• Department: Eastern IA MH/DS Region- RYC;

• Shift: M-F, 8 - 4:30;

• Job ID: 146059;