Patient Relations Specialist-Huntsman Cancer Hospital

University Of Utah Medical Group Salt Lake City , UT 84101

Posted 3 weeks ago

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

Corporate Overview:The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

  • Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.

  • May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.

  • Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.

  • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.

  • Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.

  • Reconciles cash against daily charge and cash reports.

  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.

  • Acts as a liaison between patients, guests, back office staff and providers.

  • Assists patients with automated medical record access, as needed.

  • Manages inventory and maintenance.

  • May be required to drive patients from the hospital to designated locations.

  • Performs other duties, as required.

Knowledge / Skills / Abilities

  • Demonstrated potential ability to perform the essential functions of the job as outlined above.

  • Ability to maintain a professional demeanor in stressful or difficult situations.

  • Ability to provide care appropriate to the patient demographic served.

  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.

  • Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.

  • Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.

  • Demonstrated excellent communication, interpersonal, organizational and follow-through skills.

  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.

  • Ability to work efficiently and independently.

  • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.

  • Ability to assimilate data from various sources.

  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

  • Ability to navigate a facility with multiple providers and services.

Qualifications

Qualifications

Required

  • One year of office experience, customer service experience, or the equivalency.

  • Current, valid Utah driver's license at time of hire may be required in some areas.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Registered Nurse Huntsman Cancer Hospital Surgical Unit (Prn)

University Of Utah Medical Group

Posted 2 months ago

VIEW JOBS 10/16/2020 12:00:00 AM 2021-01-14T00:00 Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA This position is responsible for delivering exceptional nursing care to patients by utilizing strong organizational and leadership skills to assess patient status, implement clinical nursing interventions to modify symptoms, and develop and implement patient care plans to enhance and improve outcomes and ensure a safe and therapeutic environment. This position may be required to access and administer medications within their scope of practice and according to State Law. Responsibilities * Identifies, assesses and diagnoses problems through patient assessment and interactions; and evaluates actual or potential patient health problems. * Assesses, plans and implements interventions for solving patient care problems. * Formulates care plans for specific patients and documents the nursing process in patient's record. * Evaluates patient response to interventions and modifies plan of care as needed to achieve health care goals. * Develops and participates in educating patients, their families, or significant others about post discharge care programs. * Initiates patient care meetings with the health care team to revise the plan of care as the patient's condition warrants. * Maintains a safe and therapeutic patient care environment. * Provides guidance and direction to members of the health care team to ensure quality patient care. * Keeps current on advances in nursing care by participating in educational programs. * Orients and educates new staff in nursing techniques and departmental procedures. * Provides and oversees direct patient care in accordance with established nursing protocol and physicians' orders. * Utilizes knowledge of medications, procedures, infection control, and safety precaution; and initiates appropriate interventions in crisis situations. * Participates in total quality management to positively affect patient and system outcomes to improve care. Knowledge / Skills / Abilities * Demonstrated potential ability to perform the essential functions as outlined above. * Ability to provide care to the population served. * Demonstrated leadership, human relations, and effective communication skills. * Ability to function during regularly scheduled, 12 hour, extended or alternative shifts. * Ability to display mental and emotional stamina in situations dealing with death, multiple patients, family members, etc. * Demonstrated ability to function calmly and competently in high stress situations. * Ability to deal with the hazards involved in assessing and providing care to patients. * Demonstrated knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual. Qualifications Qualifications Licenses Required * Basic Life Support Health Care Provider card through American Heart Association or obtain within one month of hire. * Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah. * Additional license requirements as determined by the hiring department. Qualifications (Preferred) Preferred * Some positions may require additional certifications such as Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Neonatal Resuscitation Program (NRP) within one year of hire. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. * This position involves intensive work that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects, such as medical equipment, or patients while providing medical care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners and behavioral health patients. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Listening, Manual Dexterity, Near Vision, Non Indicated, Speaking, Tasting or Smelling, Walking University Of Utah Medical Group Salt Lake City UT

Patient Relations Specialist-Huntsman Cancer Hospital

University Of Utah Medical Group