Office of Access Management
The Patient Relations Specialist coordinates resources to assure that high profile patients (benefactors, trustees, publicly recognizable individuals) receive appropriate, expedited, discrete, and seamless services while at Mayo Clinic. The individual serves as an EDIM Scheduler, expediting appointments and patient itineraries for high profile/ special groups of patients, as identified by institutional leadership.
Additionally, the Patient Relations Specialist performs and coordinates various administrative tasks to assure an exceptional patient experience. These tasks include, but are not limited to: discussing and arranging special scheduling, escort, or other concierge needs with clinical staff, management, Development, and Administration; coordinating the assignment of patient facilitators to patients/ families across sites; performing service recovery when needed; documenting resource use from each patient engagement; alerting Development, Security, Administration, and the Privacy Office when appropriate.
Requires a high school diploma or GED; Bachelor's degree preferred.
Requires a minimum of 2 years of previous general scheduling experience, with a minimum of three years healthcare experience; Mayo experience strongly preferred.
Requires well-developed interpersonal, organizational, and customer service skills. Must possess excellent verbal and written communication skills. The job demands a thorough knowledge of the Scheduling system and a detailed understanding of clinical operations workflows. Incumbent must successfully complete a formal Scheduling Training program prior to obtaining the position, and a Clinic approved medical terminology course either prior to or within the first year of hire.
Fluency in Spanish and/or another language used frequently by Mayo patients is preferred.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $19.49 per hour.
Hours / Pay period
Monday thru Friday, 8a - 5pm.
Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Office & Administrative Support
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).