Patient Relations Specialist

We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.

• Appropriately schedule patient appointments in NextGen based on physician preferences.

• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.

• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.

• Coordinates work efforts with other team members to achieve an efficient work flow within the office.

• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.

• Perform other office duties as assigned by manager.

Education Requirements

• Minimum of High School Diploma or GED

Required Skills & Experience

• Minimum of 1-3 years related experience in a call center or as a receptionist.

• Health care experience preferred.

• Prior experience with NextGen software or other EMR is preferred.

• Be helpful and courteous and display strong communication and interpersonal skills.

• Must be a well-organized team-player with great attention to detail.

• Motivated and dependable with a patient friendly personality.

• Demonstrates superior computer skills.

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance

• 401k + Employer Matching

• Paid Time Off and Paid Holidays

• Paid Maternity Leave

• Optical Education Reimbursement

• Competitive Base Pay

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.