Patient Relations Representative

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women's Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic.

Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

Position Summary

The Patient Relations Representative functions primarily as a receptionist responsible for central check-in and appointment scheduling for the CH clinic, General Medicine Clinics, the Women's Health Clinic, Nutrition, Central Appointments, Same Day Care (which includes Allergy Injections, Immunizations, Travel Medicine, and Triage), and the Carolina Vaccination Clinic and the future minute clinic operation at Student Stores.

The Patient Relations Representative obtains and enters detailed demographic and insurance information from new patients and updated information from returning patients into the electronic health record and necessary immunization registries thus ensuring accuracy in medical record keeping and procedure coding and billing for students/patients as they progress through various Campus Health medical services.

Additionally, the Patient Relations Representative directs patient flow, informing students which clinic they should report to throughout Campus Health Services. At times, the Patient Relations Representative acts as a conduit of communication between the patient and other clerical and clinical staff within Campus Health Services including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. The Patient Relations Representative also performs assigned projects related to medical record maintenance and billing as needed.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience

The selected candidate must have excellent customer service skills, interpersonal, public relations, and computer skills. Attention to detail as well as strong written and verbal communication skills are essential to the position.

Preferred Qualifications, Competencies, and Experience

Prior experience working at the front desk in a medical office or hospital setting. Prior experience verifying active insurance coverage with payers and entering plan numbers and claim submission address information from an insurance card into a practice management system.

Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements Evening work occasionally, Overtime occasionally, Weekend work occasionally Special Instructions Quick Link https://unc.peopleadmin.com/postings/278829