Patient Relations Manager Float-Cleveland

Oak Street Health Cleveland , OH 44114

Posted 2 months ago

Job Description:

Company: Oak Street Health

Title: Patient Relations Manager

Compensation: 45K with up to 6K in bonuses

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensure they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.


  • Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues

  • Serve as internal resource in the clinic on insurance questions for physicians and staff

  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

  • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage

  • Manage the welcome visit and orientation process for new Oak Street Health patients

  • Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs

  • Support the clinic management team on operational activities as needed, including scheduling and billing

  • Provide exceptional customer service

  • Foster patient engagement through the design and execution of events, including center tours

  • Other duties as assigned

This role reports to the Practice Manager and has significant opportunity for advancement.

What we're looking for

We're looking for motivated, experienced Patient Relations Managers with:

  • A problem-solving orientation and a flexible and positive attitude

  • An eagerness to help us build and refine our operating model

  • Sales background preferred, but not required

  • Experience with and a supportive attitude toward our patient population of older adults

  • Familiarity with relevant patient population

  • Community health experience preferred

  • Proficient PC skills

  • Bachelor degree preferred, or equivalent experience

  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

  • US work authorization

  • Someone who embodies being "Oaky". What it means to be OAKY:

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy

  • Radiating positive energy

  • Assuming good intentions

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.

  • Paid vacation/sick time, retirement options, as well as health, vision and dental benefits

  • Brand new, beautiful working environment

  • Supportive and fun culture

  • High levels of responsibility and rapid advancement

  • Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to

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Patient Relations Manager Float-Cleveland

Oak Street Health