Patient Relations Coordinator

American Family Care, Inc. Birmingham , AL 35202

Posted 3 months ago

Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Essential Duties and Responsibilities

  • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

  • Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.

  • Register patients, update patient records, and verify insurance accurately and timely

  • Follow company procedures related to workers compensation and occupational medicine patients

  • Determine, collect and process patient payments and address collection and billing issues

  • Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures

  • Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

  • Balance daily patient charges (cash, check, credit cards) against system reports

  • Complete closing procedures by preparing closing documentation and submitting required reports

  • Prepare, sign, and drop the deposit in the safe on a nightly basis

  • Complete cash control procedures and secure financial assets

  • Maintain complete and accurate documentation.

  • Maintain office supplies

  • Observe safety and security procedures; promote a safe and pleasant work environment

  • Report potentially unsafe conditions to management

  • Regular attendance to ensure efficient clinic operations

  • Other duties and responsibilities as assigned

Qualifications

High School Diploma or GED required. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
RN Patient NavigatorPalliative Care PRN STV East

Ascension Health

Posted 4 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 We Are Hiring Title: Registered Nurse (RN) – Patient Navigator-Palliative Care Location: St Vincent's East, Trussville, AL Department: Nursing Administration Additional Job Details: PRN, Day shift, Every other weekend What You Will Do As a Registered Nurse (RN) Patient Navigator-Palliative Care with St. Vincent's Health System-AL, you will have the opportunity to serve as a patient navigator throughout the continuum of care. Responsibilities: * Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers. * Coordinates efforts for treatment and promotes quality improvement and educational efforts. * Compiles data, tracks outcomes, and makes recommendations for process improvement. * Provides referrals/support for follow-up care for patients who are uninsured or underinsured. What You Will Need Licenses/Certifications/Registration: Required Credential(s): * BLS Provider credentialed from the American Heart Association (AHA) must be valid for 90 days post start date or must be renewed prior to start date. * ACLS Certification required within 6 months of hire * Licensed Associate Professional Registered Nurse credentialed from the Alabama Board of Nursing obtained prior to hire date or job transfer date. Preferred Credential(s): * Advanced Life Support credentialed from the American Heart Association (AHA). Education: * Diploma from an accredited school/college of nursing required Work Experience * Hospice, Home Health, or Palliative Care experience preferred St. Vincent's Health System, part of Ascension, is made up of St. Vincent's Birmingham, St. Vincent's Blount, St. Vincent's East, St. Vincent's St. Clair, St. Vincent's One Nineteen Health and Wellness, and the St. Vincent's Ambulatory Healthcare Network, which includes a wide range of services, from family care to home health. Together, we provide a special brand of personalized, compassionate care that balances high touch with high tech, meeting the needs of people in more than 40 communities. St. Vincent's East Hospital Campus – Trussville, AL St. Vincent's East is licensed for 362 beds and is located just 20 minutes from downtown. It sits between Irondale and Trussville, AL. It is a general medical and surgical facility that offers a variety of programs and services to fit individual, corporate, and community needs. It is the second largest Ascension hospital in the Birmingham area. It is situated on a hill overlooking the beautiful community of Trussville, AL. This hospital has a suburb feel which appeals to those outlying communities that prefer not to have to drive downtown. St. Vincent's East provides all the service lines that our downtown hospital provides except for Birth Suites and NICU which is exclusive to our downtown location. It is the home for our only Behavioral Health service line and offers a level III Emergency Department. * Great location with a suburb feel for patients not wanting to drive downtown. * Part of the largest faith based, not for profit hospitals in Alabama. * Behavioral Health Facility on the East campus. * Free and easy parking for hospital and physical appointments. * Offers all the major service lines except Birth Suites/NICU. * Easy access from many rural communities. * Hospital has a longstanding presence in the community. * Excellent staff that provides care for those in their community. Why Join Ascension? Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care – including 151 hospitals and more than 50 senior living facilities – in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension's own group purchasing organization. Our Values: Service of the Poor - Generosity of spirit, especially for persons most in need * Reverence - Respect and compassion for the dignity and diversity of life * Integrity - Inspiring trust through personal leadership * Wisdom - Integrating excellence and stewardship * Creativity - Courageous innovation * Dedication - Affirming the hope and joy of our ministry Our Vision: To be the recognized healthcare Employer of choice. Equal Employment Opportunity As an equal opportunity employer, St. Vincent's and all its ministries comply with all applicable employment laws and regulations. In order to provide equal employment opportunities to all individuals, employment decisions at St. Vincent's and all its ministries based on merit, qualifications and abilities. Employment decisions are made without regard to race, color, disability, protected veteran status, sexual orientation, national origin, age or any other characteristic protected by law. Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement St. Vincent's participates in the Electronic Employment Verification Program. Please click the E-verify link below for more information. E-Verify (link to E-verify site) Ascension Health Birmingham AL

Patient Relations Coordinator

American Family Care, Inc.