Patient Relations Coordinator

American Family Care, Inc. Mccalla , AL 35111

Posted 2 days ago

Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Essential Duties and Responsibilities

  • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

  • Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.

  • Register patients, update patient records, and verify insurance accurately and timely

  • Follow company procedures related to workers compensation and occupational medicine patients

  • Determine, collect and process patient payments and address collection and billing issues

  • Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures

  • Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

  • Balance daily patient charges (cash, check, credit cards) against system reports

  • Complete closing procedures by preparing closing documentation and submitting required reports

  • Prepare, sign, and drop the deposit in the safe on a nightly basis

  • Complete cash control procedures and secure financial assets

  • Maintain complete and accurate documentation.

  • Maintain office supplies

  • Observe safety and security procedures; promote a safe and pleasant work environment

  • Report potentially unsafe conditions to management

  • Regular attendance to ensure efficient clinic operations

  • Other duties and responsibilities as assigned

Qualifications

High School Diploma or GED required. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Assistant

American Family Care, Inc.

Posted 2 days ago

VIEW JOBS 2/18/2020 12:00:00 AM 2020-05-18T00:00 Summary Provides general nursing care to patients in outpatient clinic setting by performing the following duties. Essential Duties and Responsibilities * Take temperature, pulse, blood pressure, and other vital signs to detect deviations from normal. * Explain prescribed procedures and treatments to patients. * Prepare equipment and aid physician during treatment and examination of patient. * Ensure all ordered tests are performed accurately and in a timely manner. * Administer prescribed medications and treatments in accordance with approved nursing techniques. * Maintain awareness of comfort and needs of the patient. * Observe patient, record significant conditions and reactions, and notify supervisor or physician of patients condition and reaction to drugs, treatments, and significant incidents. * Respond to life saving situations based upon nursing standards, policies, procedures, and protocol. * Perform all drug screening procedures in accordance with established rules and regulations. * Ensure patient immunizations are appropriate, well documented and administered using approved nursing techniques. * Conduct physician referrals as well as service pre-certifications on an as needed basis. * Document nursing history and physical assessment of patients. * Rotate among various clinical services such as lab, nursing and x-ray. * Prepare rooms; sterilize instruments, equipment, and supplies for procedures. * Ensure work area is neat and clean, fully stocked and all laundry items have been laundered and put away. * Manage difficult and emotional customer situations. * Demonstrate accuracy and thoroughness. * Maintain complete and accurate documentation. * Observe safety and security procedures; promote a safe and pleasant work environment. * Report potentially unsafe conditions to management. * Respond to all patient messages; documenting conversations in electronic medical records system, assist with any patient discharging duties and share responsibility of call back sheets. * Regular attendance to ensure efficient clinic operations. * Other duties and responsibilities as assigned. Education and Experience High School Diploma or GED required. Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. American Family Care, Inc. Mccalla AL

Patient Relations Coordinator

American Family Care, Inc.