Swedish Medical Center is looking for a Patient Registration Representative (Per Diem, Variable Shift) to work in Patient Registration at the Swedish Mill Creek Campus in Everett, WA.
Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits.
In this position you will:
Greet and direct patients and visitors presenting to all patient access areas within Swedish Health Services.
Work closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.
Demonstrate Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.
Interview patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures.
Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
Validate patient's signature for consent/financial responsibility acknowledgement. Obtains and witnesses appropriate signatures.
Obtain Advance Directive and Medicare information. Collects additional information as required by patients' circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.
Verify patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate.
Required qualifications for this position include:
Preferred qualifications for this position include:
Two (2) years experience in a medical setting with inpatient or outpatient admitting
Patient Registration or financial counseling or insurance and medical terminology experience
About the Mill Creek Campus.
Swedish/Mill Creek has 86,000 square feet of space on three above-ground levels and a partial basement. The E.D. - which is open and staffed 24 hours a day, seven days a week - features 18 emergency exam rooms and six additional observation beds. It shares the first floor with a complete diagnostic imaging center with X-ray, mammography, ultrasound, CT scan and MRI, which is staffed by partners from Seattle Radiology. A full laboratory and offices for primary- and specialty-care providers are on floors two and three. Swedish/Mill Creek can immediately treat patients suffering from stroke to severe lacerations or burns, broken bones, sports injuries, allergic reactions, food poisoning, work-related injuries and many other medical emergencies and non-emergencies.
Swedish Health Services