Patient Registration Representative

Overview

Mark Twain Medical Center is a member of Dignity Health. The word dignity perfectly defines what our organization stands for showing respect for all people by providing excellent care. Mark Twain Medical Center opened on August 26 1951 and is located in beautiful San Andreas California. Since opening Mark Twain has provided the highest quality health care for all those needing medical care in Calaveras County. We offer care expert staff and state-of-the-art equipment to meet the growing needs of our community and are committed to the values of dignity collaboration justice stewardship and excellence.

Responsibilities

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a

positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for

services rendered primary duties include:

a) Appropriate patient identification

b) Collecting accurate and thorough patient demographic data

c) Obtaining insurance information and verifying eligibility and benefits

d) Determining and collecting patient financial liability

e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organizations policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum:

• Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare

insurance company revenue cycle vendor and/or other revenue cycle related roles. 2 years preferred.

• Applicable education and/or training can be used to balance a lack of experience. High School diploma GED or equivalent

• Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology.

• Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills.

Preferred:

• Knowledge of charity care programs as well as the various government and non-government programs preferred.