Patient Registration Representative - Business Office

Overview

The Patient Registration Representative is responsible for creating accounts in the Hospital Information System. Will act as gatekeeper to validate and verify the demographic information updated into the Hospital Information System by the patient at time of service. Ensures patients medical record number is not duplicated to ensure patient safety. Provides a high level of customer service when dealing with physicians, hospital departments, patients, and their families

Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Nights

Qualifications

• High school diploma or GED.

• Less than one year experience in clerical office setting or in healthcare setting.

• One to two years customer service experience.

• Must be able to work cooperatively with the public as well as all levels of staff and management in the organization.

• Requires exceptional organizational and prioritization skills. Basic computer keyboard experience and ten key required

Responsibilities

• Acts as information center, answers telephones, relays messages and screens visitors.

• Registers all patient types to ensure proper documentation, to include obtaining complete demographic and billing data to comply with billing and regulatory agency requirements, insurance verification and designated scope.

• Obtains signatures on all required documents.

• Checks online payors for eligibility on self pay patients

• Receive payments from patients and issues receipts, reconciles daily cash and verifies cash balances, posts and prepares receipts for deposit.

• Maintains and fosters effective public relations with patients, physicians and the public.

*Documents all activity in the Hospital Information system.

• Completes updates on patient demographic, financial, and compliance information in the Medipac system.

• Utilizes the necessary systems to proactively complete registration, and verification functions.

• Communicates with patients in a confidential professional manner using tact and diplomacy. Advises patients and their families of co-pays, deductibles, and coinsurances at time of service.

• Provides for extra coverage as needed.

• Receives constructive feedback from the Patient Access Supervisor and incorporates it into daily operations.

• In compliance with established departmental policies and procedures, objectives, quality assurance program, safety environmental, and infection control standards. Ensure compliance with HIPPA, EMTALA, and JCAHO.

Benefits

Learn more about our employee benefits by clicking on this link:

https://www.phs.org/careers/why-work-with-us/benefits

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nin hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees, including over 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial Health Plans.

About Lincoln County Medical Center

Nestled between tall pines and mountain vistas at an elevation of 6,900 feet, Ruidoso is a mountain oasis in southern New Mexico. With a population of nearly 20,000, Lincoln County offers many larger-town amenities in a smaller-community environment, including a wide range of activities from outdoor adventures to art galleries and theaters.

Ruidoso is home to Presbyterian's Lincoln County Medical Center which has served the Ruidoso and Lincoln County community since 1950 when the facility first opened as the Ruidoso-Hondo Valley General Hospital. Lincoln County Medical Center is owned by the County of Lincoln, and, since 1972, Lincoln County Medical Center has been leased and managed by Presbyterian Healthcare Services, greatly aiding in its growth and advancement. Learn more about Ruidoso here.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $19.47/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.