Patient Registration Rep - Part Time (20 Hours)/ Morning Shift (7:30Am To 4Pm)

• Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.

• Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.

• Advocates on the caller/customer behalf to ensure their needs are met.

• Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required. One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.

• EPIC training/experience preferred. Insurance payor systems experience preferred.

• ICD-10 medical terminology experience preferred.

• Strong computer skills and working knowledge of Microsoft Office products.

• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing and able to instruct others.

• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Candidate must have insurance verification and registration experience.

Additional Information

• Organization: Corporate Services

• Department: ED & Admittg Reg - HFH

• Shift: Evening Job

• Union Code: Not Applicable