Patient Registration Associate

Medstar Health Washington , DC 20319

Posted 5 days ago

MedStar Georgetown University Hospital is a not-for-profit, acute-care teaching and research hospital with 609 beds located in Northwest Washington, D.C. Founded in the Jesuit principle of cura personaliscaring for the whole person
MedStar Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.MedStar Georgetown's centers of excellence include neurosciences, transplant, cancer and gastroenterology. Along with Magnet nurses, internationally recognized physicians, advanced research and cutting-edge technologies, MedStar Georgetown's healthcare professionals have a reputation for medical excellence and leadership.General Summary of Position:The individual in this position provides assistance to patients in the department. The individual is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling, insurance verification, accurate Time-of-Service (TOS) payment processing, and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

  • High School graduate or GED required. Associate's Degree preferred. * One year experience in a customer service environment required; medical/clinical office experience preferred. * Previous experience with computerized scheduling and registration systems. * Working knowledge of IDX / GE Centricity Business preferred. * Previous experience with an electronic health record system desired, especially GE Centricity Clinical or Aria. * *About MedStar HealthMedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
  • icon no score

    See how you match
    to the job

    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    Want to see jobs matched to your resume? Upload One Now! Remove
    Patient Access Representative (Prn/As Needed)

    Children's National Medical Center

    Posted 5 days ago

    VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible to schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC etc.). Next step in career ladder is Senior Patient Access Rep. Minimum Education High School Diploma or GED Minimum Work Experience 2 years - Related experience (Required) Experience performing billing, patient registration, scheduling, medical insurance verification, insurance screening. (Required) Experience in health care setting (Preferred) Required Skills/Knowledge Broad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type minimum of 35 words per minute required. Functional Accountabilities Patient Services 1. Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system. 2. Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. 3. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients. 4. Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable. 5. Greet patients and parents courteously. Arrive patient in appropriate system based on department policy . 6. Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure. 7. Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future). Information Verification 1. Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to. 2. Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider's office or scheduling coordinator to address issue timely without delaying patient care. 3. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments. 4. Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner. 5. Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment. 6. Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service. 7. Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch. Cash Collection 1. Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department. 2. Maintain departmental requirements regarding cash controls and collections Billing Preparation 1. For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered. 2. Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system. 3. Responsible to ensure daily quality review of all registration processed real-time. Office Support 1. Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day . 2. Distribute mail. May work returned mail as needed. 3. All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day). 4. Maintain office files and office supplies at P AR levels. 5. Maintain clean reception area and work space. 6. Other support as needed. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others' ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Children's National Medical Center Washington DC

    Patient Registration Associate

    Medstar Health