Patient Registrars

Voca Saint Paul , MN 55117

Posted 2 months ago

Voca Professional has immediate openings available for Patient Registrars professionals in St. Paul, MN!

Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, were very excited to hear from you!

Assignment Details

Job Description:
  • Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual.

  • Schedules appointments for patients with specified clinician according to scheduling guidelines, patients needs, and availability of clinician.

  • Pre-registers and verifies insurance and demographic information with the patient according to established guidelines.

  • Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.

  • Informs patients of insurance coverage co pays or self pay policy and documents in patient account for front desk staff.

  • Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.

  • Researches and facilitates patientsquestions and concerns according to established guidelines and procedures.

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.

  • Actively participates in creating and implementing improvements.

  • Performs other responsibilities as needed/assigned.

Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc).
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views.

Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations.
High school graduate or equivalent
Completion of medical terminology course or equivalent experience and education preferred.
Experience: 1 to 3 years experience required. Prior medical business office or insurance company experience required, preferably in a customer service position. Prior experience working with third party payer regulations preferred.
Traveler Benefits
Partnering with Voca comes with a number of benefits including:
Dedicated Recruiter
Competitive, Flexible Pay Packages

Voca: The Spirit of Work


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Patient Registrars